Client service representative

1 week ago

Hialeah, United States Randstad Full time

Are you passionate about delivering exceptional customer service with elegance and finesse? Join our team as a Customer Service Representative, where you'll connect with VIP clients, offering a seamless, white-glove experience at every touchpoint. We're looking for individuals who bring empathy, patience, and critical thinking to their role, ensuring that every interaction leaves our clients feeling valued and supported. In This Role, You Will: Engage with VIP clients via phone and email, providing attentive and professional service. Stay organized and proactive, ensuring clients' needs are met with precision. Maintain a solution-oriented approach, resolving inquiries promptly and thoroughly. Keep clients updated on their accounts, purchases, and resolutions. Refer unresolved issues to designated resources while managing multiple platforms. Communicate with courtesy and professionalism, handling challenging conversations effectively. Schedule & Compensation: Standard hours are Monday to Friday, 8:00 AM to 5:00 PM, with the option to split 5 additional overtime hours during the week or take them on Saturdays. Starting pay rate: $17.00 per hour. Exceptional potential for growth in a long-term assignment. Skills & Experience We Seek: Exceptional English communication skills, both spoken and written. Multitasking abilities with experience in client services databases. Proficiency in Microsoft Office, including Outlook with a minimum of two years' experience. Prior customer-facing experience, paired with empathy, organization, and a positive mindset. If you're ready to elevate your career and provide world-class client service in a luxury environment, we invite you to apply today.salary: $17 - $17.01 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities Representatives must interact directly with VIP clients via phone and email quickly and professionally. Must organize workflow to meet customers' needs. Present a solution-focused mindset, striving to provide the white glove experience. Manage customer accounts by keeping clients up to date on their purchases or resolution of their concerns. Direct unresolved issues to designated resources. Use of multiple computer-based platforms for researching and noting. Email management and correspondence. Professional and courteous communication with internal and external sources. Must have the ability to handle a difficult phone call and communicate effectively in challenging situations. The essential functions of this role include:working in a smoke free environmentworking up to 5 hrs of overtime per weekSkillsActive ListeningTelephone EtiquetteEmpathyBasic Computer SkillsClient ServiceCustomer ServiceCall Center SupportMulti-taskingMicrosoft ExcelMicrosoft OfficeMicrosoft TeamsCommunicationQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

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