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Patient Service Specialist
1 month ago
Join Cleveland Clinic's Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Service Specialist, you will provide comprehensive, proactive and 'Patient First' customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It's vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. The ideal future caregiver is someone who: Has excellent communication, computer, typing and customer service skills. Can multi-task while paying attention to details and staying organized. Is passionate about patient services. Thrives in a team environment. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Job Responsibilities:Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues.Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic's START with Heart model.Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience.Processes the workflow for the day.Supports and participates in process improvement efforts.Performs telephone triage.Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.Generates staff provider reschedules.Relays staff messaging.Performs screening and scheduling of interpreter services.Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.Supports and adheres to compliance policies and procedures.May participate on committees and have a role in other Institute initiatives.May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.Other duties as assigned.Education:High School Diploma or GED required.Certifications:None plexity of Work:Ability to perform basic math sufficient to process insurance co-pays.Working knowledge of PC window applications sufficient to input and retrieve data.Ability to partner with others as needed to trouble shoot and resolve general technology issuesAbility to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills is preferred.Knowledge of medical terminology preferredA desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors.Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive terest in learning new technology and troubling shooting to resolve minor technical issues.Easily adapts to changing technology, policies, procedures and processes.Demonstrated interest in process improvement or adopting new processes and or technology.Demonstrated ability to understand and interpret medical insurance information.Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment.Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.Work Experience:Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience. Demonstrated experience in providing exceptional customer services and conflict resolution.Associate's Degree may substitute for one year of experience.Bachelor's Degree may substitute for the experience requirement.Physical Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
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Patient Service Specialist
3 weeks ago
Cleveland, United States The Cleveland Clinic Full timeJob Details. Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding caree Patient, Specialist, Customer Service, Service, Healthcare, Caregiver
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Patient Service Specialist
1 week ago
Cleveland, United States The Cleveland Clinic Full timeJob Details. Join Cleveland Clinics Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. Y Patient, Specialist, Service, Caregiver, Customer Service, Healthcare, Clinic
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Patient Service Specialist PRN
1 month ago
Cleveland, United States Cleveland Clinic Full timeAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...
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Patient Services Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Respiratory Institute and become a part of one of the most respected healthcare organizations in the world. Cleveland Clinic is recognized as one of the top hospitals for Respiratory in the country. The Respiratory Institute provides world-class patient care through diagnosing and treating a wide range of lung, allergy and...
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Patient Service Specialist PRN
4 weeks ago
Cleveland, United States Cleveland Clinic Full timeAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...
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New Patient Services Specialist
4 days ago
Cleveland, Ohio, United States Option Care Enterprises, Inc. Full timePosition OverviewThe Patient Registration Specialist plays a crucial role in ensuring a seamless transition for new patients into the services provided by Option Care Enterprises, Inc.. This position is dedicated to delivering a consistent and supportive onboarding experience for both patients and referral partners.Key ResponsibilitiesFacilitate the...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of...
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Patient Service Specialist
3 months ago
Cleveland, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic's Head & Neck Institute is a multi-specialty institute that cares for the full range of disorders of the ear, nose and throat. Here, you will work alongside passionate and dedicated caregivers, receive endless support and...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is ranked as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
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Patient Service Specialist
2 months ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital is recognized as one of the top hospitals in Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a...
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Patient Service Specialist
4 weeks ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Sports Medicine Center and become a part of one of the most respected healthcare organizations in the world. Cleveland Clinic's Sports Medicine Center provides top-quality patient care to athletes at the recreational, high school, collegiate, and professional levels. Some of the teams that Cleveland Clinic works with are the Cleveland...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Digestive Disease & Surgery Institute and become a part of one of the most respected healthcare organizations in the world. Cleveland Clinic has been recognized as one of the top hospitals in the country. The Digestive Disease & Surgery Institute specializes in medical and surgical treatments for disorders related to the...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation...
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Cleveland, United States Cleveland Clinic Full timeYou are submitting your application for Patient Service Specialist (PRN) positions that are open. Once you apply, we will personally review your application to ensure that you meet the minimum qualifications and have completed the entire application. At that time, you may be contacted to discuss your experience. This way, we can be sure that the job you...
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Patient Service Specialist
1 month ago
Cleveland, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the country.At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
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Patient Access Specialist II
5 days ago
Cleveland, Ohio, United States Southwest General Full timeCompany Overview:Southwest General Health Center is a prominent 352-bed community hospital dedicated to serving the healthcare needs of the Middleburg Heights, Ohio area. As one of the few remaining community hospitals in Northeast Ohio, we collaborate with University Hospitals and various local organizations to deliver comprehensive services to our...