Seasonal Sr. Customer Assistance Representative

1 month ago


The Villages, United States Enterprise Mobility Inc Full time
Overview

Enterprise Rent a car has an exciting opportunity for a Seasonal Sr. Customer Service Agent at our The Villages location.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

We offer:

  • Paid time off
  • Health Benefits
  • Employee discounts
  • 401k retirement plan
  • Training and development

This branch is located at 1076 Lake Sumter Landing, The Villages, FL 32162

This position pays $18.10 / hr plus eligibility for a monthly incentive bonus of up to $150 per month based on customer service.

This is seasonal employment that will be up to 150 days.

Apart from religious accomodation, this is a full time position, we are currently hiring for the following schedules:

Shift 1:

Sunday OFF

Monday -7:00am-4:00pm

Tuesday 7:30am-4:30pm

Wednesday 8:00am-4:00pm

Thursday 8:00am-4:00pm

Friday OFF

Saturday 8:00am-3:00pm

Shift 2:

Sunday OFF

Monday 8:00am-5:00pm

Tuesday 8:00am-5:00pm

Wednesday OFF

Thursday 8:00am-5:00pm

Friday 8:00am-5:00pm

Saturday 8:00am-3:00pm

Responsibilities
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing and able to stand and/or walk for long periods of time
  • Must be able to read, write, speak and understand English
  • Must be willing to work at a location in The Villages, FL
  • Must be willing to accept a pay rate of $18.10/hour
  • Must be willing to accept full time employment
  • Willing to accept Seasonal employment up to 150 days
  • Apart from religious observation, must be able to work the following schedules:
    • Shift 1:
      Sunday OFF
      Monday -7:00am-4:00pm
      Tuesday 7:30am-4:30pm
      Wednesday 8:00am-4:00pm
      Thursday 8:00am-4:00pm
      Friday OFF
      Saturday 8:00am-3:00pm
    • Shift 2:

      Sunday OFF

      Monday 8:00am-5:00pm

      Tuesday 8:00am-5:00pm

      Wednesday OFF

      Thursday 8:00am-5:00pm

      Friday 8:00am-5:00pm

      Saturday 8:00am-3:00pm



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