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Roving Retail Associate, Electronic Repair
3 months ago
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**Roving Retail Associate, Electronic Repair**
* Travels to stores within the district to fill scheduling gaps as needed (LOAs, absences, high-traffic events, etc.)
* Travel to locations within the district as advised by DM and maintain schedule flexibility
* Within the store they are covering, they may be responsible for:
+ All repairs done in-house, including managing SLAs, bounce, and closing all active work orders
+ All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.)
+ All front of house functions, including providing exceptional guest service, processing point of sale transactions, stocking, arranging, and pricing merchandise, and selling our whole home warranty to each guest
* Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
* Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
* Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values
* Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
* Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store
* Travel daily to and from UBIF locations throughout a designated market
* Drive own vehicle safely and responsibly to and from UBIF locations in a variety of situations including heavy traffic and inclement weather
* Customer/Client Focus
* Initiative
* Teamwork Orientation
* Communication Proficiency
* Electronic Repair Proficiency (all devices)
* Technical Aptitude
* Troubleshooting
* Sales Experience Preferred
* This job operates in both a retail environment and involves traveling to and from stores within the district. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. This role also requires the Roving Technician to operate professionally and effectively while traveling as a direct representation of the brand.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh more than 50 pounds.
* This is a full-time position. Days and hours of work are Sunday through Saturday, 7:00 a.m. to 9:00 p.m. Employees must be willing to travel a radius of up to 100 miles from store to store.
* Travel for this position should be expected up to 100% of the time.
* Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
* Must be able to drive your own vehicle to and from UBIF locations up to 100 miles
* High school diploma or G.E.D.
* Willing to undergo and pass a background check including Criminal, Driving and Drug Test
* Previous retail or customer service experience
* Cell phone and device repair experience preferred
* Competitive pay and benefits including health, dental, and vision
* Retirement savings plan
* Paid time off
* Continuing education support
* Ongoing training to grow your skills
* Travels to stores within the district to fill scheduling gaps as needed (LOAs, absences, high-traffic events, etc.)
* Travel to locations within the district as advised by DM and maintain schedule flexibility
* Within the store they are covering, they may be responsible for:
+ All repairs done in-house, including managing SLAs, bounce, and closing all active work orders
+ All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.)
+ All front of house functions, including providing exceptional guest service, processing point of sale transactions, stocking, arranging, and pricing merchandise, and selling our whole home warranty to each guest
* Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
* Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
* Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values
* Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
* Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store
* Travel daily to and from UBIF locations throughout a designated market
* Drive own vehicle safely and responsibly to and from UBIF locations in a variety of situations including heavy traffic and inclement weather
* Customer/Client Focus
* Initiative
* Teamwork Orientation
* Communication Proficiency
* Electronic Repair Proficiency (all devices)
* Technical Aptitude
* Troubleshooting
* Sales Experience Preferred
* This job operates in both a retail environment and involves traveling to and from stores within the district. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. This role also requires the Roving Technician to operate professionally and effectively while traveling as a direct representation of the brand.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh more than 50 pounds.
* This is a full-time position. Days and hours of work are Sunday through Saturday, 7:00 a.m. to 9:00 p.m. Employees must be willing to travel a radius of up to 100 miles from store to store.
* Travel for this position should be expected up to 100% of the time.
* Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
* Must be able to drive your own vehicle to and from UBIF locations up to 100 miles
* High school diploma or G.E.D.
* Willing to undergo and pass a background check including Criminal, Driving and Drug Test
* Previous retail or customer service experience
* Cell phone and device repair experience preferred
* Competitive pay and benefits including health, dental, and vision
* Retirement savings plan
* Paid time off
* Continuing education support
* Ongoing training to grow your skills
