Customer Service Associate

3 weeks ago

Richardson, United States Penn Foster Inc Full time

Job Summary This employee will be the primary passport acceptance agent for the department. They will greet customers, help them with applications, take photographs, execute passport applications, prepare applications for mailing, and ensure delivery of applications. Maintain and update customer database. Other customer service tasks may be assigned during slower business times. Minimum Education and Experience High school diploma or equivalent. Three years related work experience or accounting coursework; or equivalent combination of education and experience. Preferred Education and Experience Fluency in Spanish Experience working with people of diverse cultural backgrounds, experiences, and ages Previous customer service experience. Essential Duties and Responsibilities Appointments: Accepts passport applications from individuals, verifies the identity of individuals and documents submitted Completes transmittal sheets Prepares passports for mailing Verifies all passport mailings have arrived at processing facilities Uses the camera and printer to take passport and visa pictures Accepts payment (credit/debit) from customers Checks customers in and maintains order in the lobby Maintains acceptance agent certification Customer Service: Sends out end-of-day surveys (passport & office) & monitor responses Answers customer questions about the passport application process (phone, e-mail, and in-person) Updates appointments through Bookings Administrative tasks: Maintains supplies and orders when needed Settles the credit card machine nightly Reconciles payment transactions Keeps daily/monthly tally of passports executed Opening and Closing duties as assigned Works on promotional materials, flyers, social media, posts, and mailings promoting our passport facility Ensures daily delivery of passport applications to the USPS. If mail pick-up is not available by the post office, Passport Services Associate will deliver applications at a U.S. Post Office to a USPS associate. Miscellaneous: Maintains quality of work and attention to detail in a high-volume and high-traffic environment Being present and on time for all scheduled shifts unless otherwise arranged with the supervisor Follows the FERPA guidelines that all university personnel must abide by Assists staff with planning and staging events like Passport Fairs Other duties as assigned Physical Activities Working Conditions Additional Information REMOTE WORK NOT AVAILABLE – A remote work schedule is not available for this position. Ensures daily delivery of passport applications to the USPS. If mail pick-up is not available by the post office, Passport Services Associate will be required to deliver passport applications to a U.S. Post Office to a USPS associate. What we have to Offer: UT Dallas is an Equal Opportunity Employer. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusiveness. We offer an employee-friendly work environment with a comprehensive benefit package including: Competitive Salary Tuition Benefits Medical insurance – including 100% paid employee medical coverage for full-time employees Dental Insurance Vision Insurance Long and short-term disability Retirement Plan Options Paid time off Paid Holidays About UT Dallas The University of Texas at Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A diversity of people, ideas and perspectives is crucial to our vision and mission. A charter member of SEA (STEMM Equity Achievement) Change, UT Dallas is a place where members of the community are welcomed, treated fairly, and encouraged to their pursuit of excellence. Special Instructions Summary Must be a U.S. Citizen to meet Department of State certification requirements. Important Message 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator . #J-18808-Ljbffr

  • Healthcare Customer Service Associate

    2 weeks ago

    Richardson, Texas, United States US Radiology Specialists Full time

    U.S. Radiology Specialists is on the lookout for a dedicated customer service professional to join our medical front office team. The Healthcare Customer Service Associate will play a crucial role in assisting patients with their check-in and check-out processes, verifying insurance details, and managing appointment scheduling. Work Schedule: Monday to...

  • Customer Service Associate

    3 weeks ago

    Richardson, United States Walgreens Full time

    Customer Experience Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers...

  • Customer Service Associate

    2 weeks ago

    Richardson, United States Brothers That Just Do Gutters - North Dallas Part time $20 - $22

    Job DescriptionJob DescriptionBenefits:Free uniformsFlexible scheduleFree food & snacksTraining & development The Brothers that just do Gutters is a leading Home Services company with 5-star google reviews and an amazing culture! We specialize in the installation of gutters and Christmas lights, and we pride ourselves on delivering exceptional customer...

  • Customer Service Associate Shop Coordinator

    1 week ago

    Richardson, United States Brothers That Just Do Gutters - North Dallas Full time

    Benefits: Free uniforms Flexible schedule Free food & snacks Training & development The Brothers that just do Gutters is a leading Home Services company with 5-star google reviews and an amazing culture! We specialize in the installation of gutters and Christmas lights, and we pride ourselves on delivering exceptional customer service . As we gear up for the...

  • Customer Service Representative

    4 weeks ago

    Richardson, United States Associa Full time

    The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. Customer Service, Customer Service Representative, Office Manager, Representative, Community Manager, Retail,...

  • Customer Service Representative

    2 months ago

    Richardson, United States GEICO Full time

    Customer Service Representative - Dallas, TX Salary: $20.50 per hour / $41,307.50 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Dallas, TX office. This role...

  • Customer Service Representative

    3 weeks ago

    Richardson, United States GEICO Full time

    Customer Service Representative – Dallas, TX Salary: $20.50 per hour / $41,307.50 annually When you grow, GEICO grows. If you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Dallas, TX office. This...

  • Customer Service Representative

    2 months ago

    Richardson, United States Associa Full time

    Job Description The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly...

  • Customer Service Specialist

    4 days ago

    Richardson, Texas, United States The Tile Shop, Inc. Full time

    **Job Summary**The Tile Shop, Inc. is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.**Key Responsibilities:**Proactively greet customers and provide a positive...

  • Customer Engagement Associate

    2 weeks ago

    Richardson, Texas, United States Chewy Full time

    Join Our Team as a Customer Engagement AssociateAre you passionate about providing exceptional service? At Chewy, we are dedicated to transforming the pet industry, and we are looking for individuals who share our enthusiasm for helping others.Key Responsibilities:Engage with customers through meaningful conversations to understand their needs.Provide...

  • Sales/Customer Support Associate

    4 weeks ago

    Richardson, United States Crown Connect, Inc. Full time

    Job DescriptionJob DescriptionCrown Connect, Inc. is a reputable residential sales firm dedicated to providing top-notch customer acquisition and sales services to our clients. We specialize in connecting our clients with potential customers through direct engagement in the local community. As a growing player in the industry, we are seeking a motivated and...

  • Sales/Customer Support Associate

    4 weeks ago

    Richardson, United States Crown Connect, Inc. Full time $45,000 - $60,000

    Job DescriptionJob DescriptionCrown Connect, Inc. is a reputable residential sales firm dedicated to providing top-notch customer acquisition and sales services to our clients. We specialize in connecting our clients with potential customers through direct engagement in the local community. As a growing player in the industry, we are seeking a motivated and...

  • Customer Service and Technician

    3 months ago

    Richardson, United States Batteries Plus Bulbs, Richardson Full time

    Job DescriptionJob DescriptionCome join our customer-oriented, frequently fast-paced work environment with opportunities for skills, knowledge, benefit and pay growth!Consultatively sell batteries, light bulbs and accessory items to retail and commercial customers. Pleasantly engage customers, listen to what they have to say about their batteries/systems and...

  • Customer Support Associate

    4 weeks ago

    Richardson, United States Crown Connect, Inc. Full time

    Job DescriptionJob DescriptionCrown Connect, Inc. is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and...

  • Customer Support Associate

    4 weeks ago

    Richardson, United States Crown Connect, Inc. Full time $45,000 - $60,000

    Job DescriptionJob DescriptionCrown Connect, Inc. is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and...

  • Customer Service Supervisor

    1 month ago

    Richardson, United States Associa Full time

    What is the role about?Ensure coordination between the overall strategy & day-to-day operations of the CSSCAdapt & upgrade internal processes to match our service mantraEnsure that the tone of the voice of service drives the universe of the contact center and set everything in place (trainings, coaching, process materials) to ensure quality of our service to...

  • Customer Service Supervisor

    1 month ago

    Richardson, United States Associa Full time

    What is the role about?Ensure coordination between the overall strategy & day-to-day operations of the CSSCAdapt & upgrade internal processes to match our service mantraEnsure that the tone of the voice of service drives the universe of the contact center and set everything in place (trainings, coaching, process materials) to ensure quality of our service to...

  • Customer Service BDC Representative

    2 weeks ago

    Richardson, Texas, United States Sonic Automotive Full time

    Company OverviewSonic Automotive is a leading name in the automotive sector, recognized for our commitment to excellence and integrity. We prioritize the well-being of our customers and the professional growth of our employees. Our culture is built on respect, teamwork, and the pursuit of continuous improvement.Role OverviewThe Service BDC Associate plays a...

  • Food Service Associate

    2 weeks ago

    Richardson, Texas, United States Fiesta Mart Full time

    Position Overview:As a Food Service Associate at Fiesta Mart, your role will involve a variety of customer service tasks aimed at enhancing the dining experience.Key Responsibilities:1. Welcome and assist customers with a friendly demeanor.2. Process customer transactions efficiently using the checkout system.3. Help customers with their purchases by...

  • Customer Service Representative

    2 months ago

    Richardson, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Service Representative, working in Insurance industry in Richardson, Texas, United States. Build rapport and respond quickly to plan participants in a compassionate manner by identifying and exceeding...