Hotel Front Desk Manager

3 weeks ago

Naples, United States Hotel Resource Full time

**Customer Service, Hospitality - Hotel**

**Hotel Front Desk Manager**

Hotel Front Desk Manager Guest Services, Inc. Naples FL

**Hotel Front Desk Manager**

**Company:**

Guest Services, Inc.

**Location:**

US

**Category:**

Customer Service, Hospitality - Hotel

**Degrees Required:**

Not Specified

**Employment Type:**

Full-Time

**Manages Others:**

No

**Requirements:**

**GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM**

**Hotel Front Desk Manager**

The DoubleTree by Hilton Naples, managed by Guest Services, is now hiring a Hotel Front Manager.

The Hotel Front Manager serves as the hotel representative to prospective clients and customers who need to rent rooms, meeting space, food and beverage service, etc. Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, conducts site visits and answers questions.

Specifically, We Look For Demonstration Of These Values

* Hospitality - We're passionate about delivering exceptional guest experiences.

* Integrity - We do the right thing, all the time.

* Leadership - We're leaders in our industry and in our communities.

* Teamwork - We're team players in everything we do.

* Ownership - We're the owners of our actions and decisions.

* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality

* Productivity

* Dependability

* Customer Focus

Guest Services, Inc. offers competitive pay and amazing benefits such as medical, dental, vision, a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more Apply today to join our All Star Team

**JOB** **SUMMARY**

The Front Desk Manager oversees the front desk operations, including checking guests in and out, reservations, and monitoring of the switchboard, while ensuring overall excellent guest service.

**ESSENTIAL FUNCTIONS**

* Receive direction from the Unit Manager and assist in the overall management of the unit's operations. Assist in planning and developing daily operations for Front Desk operations; forecasting and analyzing sales and revenue, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.

* Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.

* Respond to guest inquiries and resolve customer complaints.

* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

* Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.

* Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

* Perform unit opening and or closing procedures.

* Maintain awareness of safety issues, and report them immediately to your manager.

**SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE**

* High School Diploma. Bachelor's Degree or related customer service experience preferred.

* Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.

* Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.

* Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.

* Ability to arrange and coordinate schedules for reservations.

* Excellent interpersonal, administrative, telephone and other communications skills.

**PHYSICAL AND MENTAL REQUIREMENTS**

* Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

* Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

* Ability to stand for the entire work day and to climb steps regularly.

* Reading and writing work-related documents in English.

* Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

* Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

* Physical presence at the job site is essential to perform job duties.

**EQUIPMENT USED**

* Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

* Reservations system. POS system.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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