Customer Care Agent

2 months ago

New York, United States Something Navy Full time

NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypetuuid [x2]

Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.3 monthsHTTPbkdcRegisters user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.179 daysHTTPbkuRegisters anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.179 daysHTTPCMIDCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 yearHTTPCMPSCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.3 monthsHTTPCMRUM3Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 yearHTTPCMSTCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 dayHTTPrumCollects data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.SessionPixelIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTPrlas3Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 yearHTTPUIDCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.29 daysHTTPBCollects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The registered data is used to categorise the users' interest and demographical profiles with the purpose of customising the website content depending on the visitor.1 yearHTTPNameProviderPurposeExpiryType**Customer Care Agent**

New York, NY

Posted 8 days ago Share with friends Share via Email **What You Will Do:**

We are seeking an experienced Customer Care Agent and ZenDesk guru to join our team.

The ideal candidate cares about delivering best-in-class customer service and works well under pressure. We are looking for someone who is adaptable, efficient, discrete, objective, professional, and who has a strong passion for customer experience. This person should:

* Become familiar with all platforms used within Customer Care through company led-learning and self-learning.

* Answer customer emails regarding various issues including returns, shipping, order status, product care and sizing advice, and other inquiries.

* Be proactive with follow up both internally and externally when customer needs arent being met.

* Assist customers with finding solutions that might be out of the box.

* Meet customer service KPIs.

* Coordinate with other departments (Operations, Logistics, Marketing, Ecommerce, Retail) to ensure customer needs are expressed and considered.

* Advocate for the customer within the organization, clearly communicate the customers needs, and present solutions.

* Monitor our various support inboxes (outside of our ticketing system) to ensure no customer inquiries have gone into the SPAM folder.

* Be a Brand Ambassador both inside and outside of the organization.

**Requirements:**

* Minimum of 1-2 years of experience in a customer-facing role in a call center or customer service center in retail or hospitality.

* Familiarity with one or more customer service email or ticketing platforms. (Experience in ZenDesk is a huge plus.)

* Maintain a positive and energetic attitude even when managing challenging customer inquiries.

* Basic familiarity with handling sensitive customer data, or a basic familiarity with customer service fraud prevention practices.

* Be able to comfortably work on a computer for long periods of time during business hours and remain focused in an open-office environment.

* Escalate any customer issues that become repetitive and create friction within the customer experience to the Director of Customer Care.

* Speak and write well in American English.

* Be able to switch tasks easily and perform to high standards in a dynamic environment.

* Be flexible with work hours and stay later if needed or log on over weekends as the business requires it.

* Exercise discretion with customer information and internal information.

* Be organized and work well independently but also able to work on a team to execute customer-driven solutions.

* Be comfortable in a start-up environment and easily adaptable to daily business changes.

  • Customer Care Agent

    1 day ago

    New York, United States Carefull Full time

    **Full time, Remote ****Location: ** Hiring across all time zonesAbout Carefull:Carefull is a dynamic and innovative early-stage startup dedicated to protecting older adults from elder abuse, identity theft, and everyday money mistakes. In addition to providing $1 million of identity theft insurance at sign-up signup, our AI alerts notify customers of...

  • Customer Service Manager

    2 months ago

    New York, United States Ella Yelkin - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Ella Yelkin - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...

  • Customer Relations Representative

    4 months ago

    New York, United States Austin Raab - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Care Agent

    2 months ago

    New York, United States WeBuyCars.com Full time

    Customer Care Agent - Montagu WeBuyCars Montagu, Western Cape Permanent Posted **16 November 2021** Minimum experience Entry Level **Job Description** We have an exciting opportunity for a young and energetic person to join our Contact Centre. Duties and Responsibilities: * Customer relationship building management * Provide customers with product and...

  • Customer Relations Representative

    4 months ago

    New York, United States Julio Tejada - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    4 months ago

    New York, United States Marclan Pinnock - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    4 months ago

    New York, United States Austin Raab - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    4 months ago

    New York, United States Juan Rosario - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    3 months ago

    New York, United States Marc Tedaldi - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Insurance Agent located in New York City is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Marc Tedaldi, you will build and develop customer relationships to promote and service State Farm products including auto, home and life...

  • Customer Service Representative

    2 months ago

    New York, United States Chandy Frias - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Brooklyn, NY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Chandy Frias - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Customer Service Manager

    4 months ago

    New York, United States Austin Raab - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...

  • Customer Service Representative

    4 months ago

    New York, United States Steven Pante - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    4 months ago

    New York, United States Ella Yelkin - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesWork with the...

  • Customer Relations Representative

    1 month ago

    New York, United States Larissa Buerano - State Farm Agent Full time

    Job DescriptionJob Description*Bilingual Spanish Required*ROLE DESCRIPTION:Larissa Buerano - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Relations Representative - State Farm Agent Team Member with our agency, your attention to...

  • Customer Service Manager

    4 days ago

    New York, New York, United States Austin Raab - State Farm Agent Full time

    Job OverviewAustin Raab - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Manager. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesEstablish and Maintain Customer...

  • Customer Service Representative

    3 months ago

    New York, United States Hielly Martinez - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Hielly Martinez - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips...

  • Customer Relations Representative

    3 months ago

    New York, United States Hielly Martinez - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Hielly Martinez - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Relations Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends...

  • Customer Service Agent

    2 weeks ago

    New York, New York, United States Stratford Solutions Inc. Full time

    Job Title: Customer Service AgentJob Types: 12 Month ContractLocation: New York NYPay: $20.00 per hourAvailable Shift: 3:00 PM to 11:00 PM, with mandatory weekend availabilityJob Overview: Engage in non-emergency service inquiries, addressing phone calls from the public; deliver exceptional customer service and information to callers; manage a high volume of...

  • Customer Relations Representative

    4 months ago

    New York, United States Chris Mohammed - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Chris Mohammed - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...

  • Customer Service Agent

    3 months ago

    New York, United States Dynarex Full time

    Job Title: **Customer Service Agent** Department: **Customer Service** Location: **Orangeburg, NY** **Job Overview:** In this role, you can join our family and make a difference! Our agents are the link between the order and execution for our distributors and most importantly, acting as brand ambassadors and partners through the consumer journey....