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Patient Care Coordinator

3 months ago

Boston, United States Tend.ai Full time

At Tend, we do dental differently.

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team.

Join Tend, the future of dental care, as a Welcome Bar Associate At Tend, we're not just about teeth; we're about transforming the dental experience. We offer comprehensive benefits that prioritize your health, wellness, and development. Enjoy perks like generous PTO, 401(k) with company match, and exclusive discounts on dental services. We believe in fostering a supportive environment where you can grow professionally and personally. If you're passionate about making dental care delightful, apply today and smile brighter with us

What you'd gain while working with us:

  • Pay: Generous compensation package
  • Health Benefits: Medical, dental, and vision insurance with Tend covering a significant portion of premium costs. Includes perks like telemedicine, gym discounts, and a health advocate.
  • Wellness Programs: Free dental wellness exams and cleanings, with benefits for employees and their families. Discounts on cosmetic services and braces.
  • Financial and Retirement: 401(k) with company match, Health Savings Account (HSA), and Flexible Spending Account (FSA).
  • Paid Time Off: Generous PTO policy that increases with service years, plus paid holidays.
  • Supplementary Benefits: Life and disability insurance fully covered by Tend, along with voluntary options for accident, critical illness, and more.
  • Additional Resources: Employee Assistance Program for personal support and LifeMart for discounts on various services.
Responsibilities:
  • Welcome & comfort guests as they visit our Tend studio.
  • Provide consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or by phone.
  • Partner with the Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for closing/opening, and inventory management.
  • Collaborate with the entire Studio Team, including our Dentists & clinicians, to optimize operations to positive impact guest experience.
  • Maintain a strong knowledge of our ever-growing offering of products & services.
Qualifications & Experiences:
  • Proven top-notch customer service and hospitality experience in a fast-paced, high-volume environment.
  • Ability to organize, prioritize and multitask.
  • Willingness to initiate tasks and perform duties without direct supervision.
  • Excellent communication skills and be able to work with a diverse team.
  • A positive, can-do attitude.
  • Flexibility to work a schedule that may include early morning, late evening, holiday and weekend hours.


The Tend Difference

The highest standard of care, anywhere.

You'll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that's head and shoulders above the average practice. You'll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.

A top-tier clinical team who puts patients first.

We value science over sales, and promote a culture of warmth and hospitality - our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.

A new model that's a joy to work at.

Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You'll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.

Tend is an Equal Opportunity Employer.

Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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