Support Engineer, Bathymetric Sensors
2 weeks ago
Support Engineer, Bathymetric Sensors
Committed, dynamic & with a passion for precision. We revolutionize the world of mapping & survey.
**Our ideal candidate will be able to be based out of our Colorado Springs, Danbury, CT or Calgary offices. This role requires relatively frequent US, Canada and international travel.
A very exciting opportunity awaits you within our Geospatial Content Solutions (GCS) business unit at Hexagons Geosystems division. We develop and produce innovative technologies that revolutionize aerial data acquisition, processing, and services. You will be part of an agile team of 500+ talented and progressive individuals that innovate our industry.
Do you have a passion for customer service and technical problem solving? Are you skilled in hardware and software problem solving for airborne LiDAR systems? Do you thrive in performing within and across disciplinary teams? If this description suits you, join our customer service team and take your career journey to the next level.
We are currently looking for a Customer Support Engineer, Bathymetric Sensors to cover the Americas (US/Mexico/Canada) and be part of our growing and talented support team.
Reason and Purpose (overall contribution to the companys objectives)
Ensures the uptime of our customers via skilled, timely, and well documented support
Supports customers through specialized technical or scientific knowledge/product applications
Maintaining an ongoing relationship with selected customers
Demonstrate a high level of technical product knowledge and process knowledge
Perform on-site and/or on-line customer trainings for sensor customers and internal production
Main Tasks / Process responsibility for operational activities in ones own area
Support of our global customers in operating and maintaining Airborne bathymetric systems via email, phone, or in person
Troubleshoot and analyze customers data to isolate problems and identify solutions. This includes LiDAR, image data and log file analysis
Advise on the recommended modes of operating Airborne bathymetric sensors and software.
Coordinate and execute equipment repairs both in-office and on location with the customer
Installation of new systems on-site with the customer
Conduct on-site training of both new and existing customers
Support product and sales managers with demonstrations, pre-sales guidance, and product improvement
Write and maintain knowledge base articles to facilitate self-help support
Communicate product quality findings with Product Management and R&D
Responsibilities
Responsible for the correct and timely completion of tasks in own area of activity
Ensure that department-specific processes are optimally supported and improved
Responsible for correct instructions and information as well as a correct, timely flow of information; internally as well as externally, nationally, and internationally
Competences
Independent, goal-oriented communication with all internal & external stakeholders
Independent decisions and measures to ensure compliance with legal requirements and any safety regulations
Independent decisions and measures to achieve the defined goals
Professional and Personal Requirements
Relevant industry experience combined with a bachelors degree or higher in Computer Science, Engineering or other related fields such as Photogrammetry/Remote Sensing, GIS, Geo-Science, or Geomatics.
Strong background in some or all: Airborne LiDAR systems, LiDAR technology and data handling
Profound knowledge in some or all: Computer science, GIS, cartography, geodesy
Strong understanding of mechanical and electrical systems with an emphasis on the ability to diagnose and repair.
Professional experience in failure analysis and investigation of complex technical systems.
Good knowledge of standard office applications, very good presenting skills of complex topics, SW/FW installations.
Keen to travel, often last minute and sometimes intensively to customer locations in north America and worldwide
Eager to explore new technologies in an effort to expand or improve support capabilities
Fluent in English.
Customer- and team-oriented, proactive, structured and independent work attitude with high quality standards
Loyal, team-oriented personality with high social competence and a healthy assertiveness
Sense of responsibility and reliability
Good organizational and coordination skills, analytical thinking
Due to product export restrictions, holder of a US or Canada passport
Beneficial Skills (Non-requirement)
Programming skills and experience (C/C++, Python, MATLAB )
Further language skills beyond English
Prior operations experience with Leica Geosystems sensors
Prior experience as support engineer
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