The North Face: Sales Associate
1 month ago
Sales Associate
As a Sales Associate you will be the face of the brand to our retail customers and will be responsible for creating best-in-class customer experience in the store. As a Sales Associate, you will actively engage with a diverse and often large group of people, using your product, brand, activity, and community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team, ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.
How You Will Make a Difference
Responsibilities:
Provide a high level of personalized customer engagement.
Serve as a one-stop resource for customers, providing them with relevant product, community, and activity-based knowledge and recommendations.
Demonstrate a willingness to learn and to share relevant activity, community, and product knowledge to create a memorable and valuable experience for the customer.
Achieve sales and productivity goals by utilizing all available resources to meet the customers' needs.
Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment.
Assume cashier duties as needed.
Assist in the execution of all Loss Prevention initiatives.
Assist in the overall visual and operational maintenance of the store.
What You Bring
Required
Ability to genuinely and comfortably engage with a diverse group of customers
Customer service experience
Ability to collaborate, work as a team, and be adaptable in the workplace
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
Excellent written and verbal communication skills
Knowledge, experience and/or willingness to learn about the products, activities, community relevant to the store's customer base
Attention to detail
Proficient computer skills including word processing, spreadsheets, and software programs
Preferred
High School Diploma or GED
Physical
Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.)
Standing required for the entire work shift
Bend, lift, open and move product up to 50 pounds as needed
Use ladders for visual merchandising, light adjustments, and window banner placement
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