Support Specialist-Dir Mkts

3 weeks ago

Downers Grove, United States Invesco Full time

**Support Specialist-Dir Mkts**

**Locations: Downers Grove, IL, US Career Areas: Marketing & Product Management**

Invesco is one of the worlds leading global investment managers, entrusted with managing $1.2 trillion* in assets on behalf of clients worldwide. We are the 6th largest US retail asset manager and the 13th largest investment manager globally, and our more than 8,000 employees worldwide are dedicated to delivering an investment experience that helps people get more out of life. We are purely focused on managing a comprehensive range of active, passive and alternative investment capabilities, which we draw on to provide customized solutions aligned to client needs, our most important benchmark. (*As of May 31,2019)

**Job Purpose (Job Summary):**

Invesco is seeking an ETF Direct Markets Support Specialist to join the Global ETF Products & Research team. As a global asset manager, Invesco has built a robust ETF product range that includes over 200 US-listed ETFs totaling more than $350 billion in assets under management. Invescos ETF platform is known for its highly innovative approach to ETF investing and is based on alternatively weighted strategies (e.g. fundamental, factor, equal weight) as well as the market leading BulletShares suite. The ETF Direct Markets Support Specialist will be part of the ETF product team and will be responsible for providing a superior experience for ETF individual investors. Through various mediums (phone/chat/email) will educate individual investors on Invescos ETF products while being able to answer a variety of questions. The ETF Direct Markets Support Specialist functions in a team environment to contribute to asset growth and retention within the Invesco US ETF product line.

**Key Responsibilities / Duties:**

* Provide education to individual ETF investors with varying degrees of ETF knowledge on investment strategies, product positioning

* and portfolio implementation strategies across the entire Invesco ETF range

* Respond to client inquiries relating to fund features and performance

* Meet or exceed service level expectations with ETF individual investors

* Have productive relationships with other teams and departments (e.g., investments, product, and marketing)

* Collaborate with internal partners to refine, enhance, and develop ETF offerings and messaging

**Work Experience / Knowledge:**

* Previous financial services industry experience in a client-facing capacity or previous experience in a sales or service function strongly preferred

* Investment related experience with specific subject matter expertise in ETFs preferred

* Strong knowledge of and prior experience with ETFs preferred

**Skills / Other Personal Attributes Required:**

* Demonstrated ability to think strategically, build strong relationships and execute

* Outstanding quantitative and analytical skills

* Excellent verbal/written communication skills

* Team player with excellent interpersonal skills

* Self-motivated, driven and entrepreneurial professional

* A passion for capital markets, asset management and ETFs

* Knowledge of contact center processes and procedures

**Formal Education:** (minimum requirement to perform job duties)

* Undergraduate in business, finance or related discipline required

* Series 7 & 63 preferred; must obtain within 3 months of hire

**Working Conditions:**

* Hours will fluctuate as required by special projects, situations, events and assigned responsibilities

* Option for hybrid or remote work environment

* Sitting and occasional lifting of less than 10 pounds

**FLSA (US Only):** Nonexempt

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invescos culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.

**Posted Date:** September 29, 2021

**JobType:** FullTime

**Req #:** 29571

**Location:** Downers Grove, IL, US

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