Technology Manager

2 weeks ago

Dallas, United States K-Tek Resourcing LLC Full time

Job Description:

  • Manage and monitor-day-today operations, maintenance, reliability, testing, rollout, upgrades, support, and general administration for client data center, communications, fiber, data network, servers, desktop services, operating systems, hardware, and software.
  • Develop and manage the business continuity and disaster recovery plan.
  • Develop and manage Sever, Horizon VMware and network communications infrastructure for the project.
  • Develop and maintain applicable IT policies and procedures.
  • Develop, perform, and manage proactive functions including evaluative testing and audits with variance analyses, corrective action recommendations, and recommendations for future capability and capacity planning.
  • Develop and monitor compliance with Service Level Agreement & Key Performance Indicators (SLA&KPIs) by analyzing needs of users/departments by prioritizing modifications to core system applications while developing and implementing documented requirements for problem resolution.
  • Perform and manage complex problem identification and resolution.
  • Oversee Datacenter infrastructure, including servers, storage, network routers/switches, firewalls, VMWare Horizon etc.
  • Analysis of data and trends in existing systems for the proactive management of compute & storage architecture, capacity, and response times.
  • Assign and coordinate service management, engineering, and operational resources to enable managed services and transformation delivery.
  • Collaborating with Clients executives, business partners, stakeholders, and project teams; by successfully bridging the communication gap among business and technology groups.
  • Maximize productivity, ensuring technical solutions to meet Clients business requirements.
  • Identify cost effective solutions for technical deliverables.
  • Disaster Recovery (DR) planning, coordination, and execution on regular intervals.
  • Incorporate steering committee governance, policy standards implementation, and communication plan.
  • Provide detailed program performance reviews, areas of development and recommendations to leadership.
  • Identifies new business opportunities in the account and portfolios.
  • Create solutions as per demand, assembles, and appoints response team, assigns tasks and activities to the proposal development team.
  • Cost optimization and increase operational efficiency through comprehensive solutions.
  • Identify scope for any automation opportunities to reduce manual efforts and ensuring error free delivery.
  • To advise Client on architecture recommendations, processes, best practices, and strategic goals by involving the relevant groups.
  • Evaluates new technologies, methodologies, and support trends to ensure Client infrastructure meets current and future needs.
  • To act as an escalation, point from technical delivery.
  • Carrying out monthly service reviews and change reviews in accordance with the agreed governance structure.
  • Governing overall security patch compliance across all the platforms and meeting the audit compliance.
  • In the event of service issues, work closely with operational managers and suppliers to minimize business impact and provide information to resolving teams.
  • Define service improvements and assist in delivery of changes to services and infrastructure.
  • Automation - Hands on experience in PowerShell. Should be able to identify opportunity for automation and write script for day to day operational task.

Education & Experience:

  • Bachelors degree in computer science, Information Technology, Telecommunications or similar.
  • 7-10 years of relevant work experience of similar nature.
  • Disaster Recovery, Backup, and Business Continuity procedures.
  • Service Level Agreement Management.
  • Colocation Center Management.
  • Security Protocols and Standards.
  • Audit Standards.
  • Database Management.
  • Asset Management (Hardware & Software lifecycle, Load Usage reporting, Data Center efficiency)
  • Tech support systems; Ticketing systems, service orders, and work orders
  • Experience in IT administration such as project management, development of IT policies, continuous process improvement, system administration, backup/patch management, disaster recovery, and capacity planning.
  • Experience in personnel and team management including relationship building, conflict resolution, establishing goals, and performing evaluations.
  • Experience managing departmental functions such as vendor negotiation, forecasting, and strategic planning.
  • Strong understanding of ITIL frameworks and best practices.
  • Experience working with service desk tools and ITSM software.
  • Familiarity with cloud computing technologies preferred.
  • Proficiency in common applications of the Office 365 Suite.
  • Strong knowledge of desktop support, Windows Server, VMWare, technical support, firewall management
  • Familiarity with ServiceNow, Cisco routers, vSphere, AWS.

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