Information Technology Services Specialist

4 weeks ago


Dallas, United States All Lines Technology Full time

All Lines Technology has an immediate opening for an IT Services Specialist I in Dallas, TX This person will act as an escalation point and initial contact for customer support requests pertaining to the Dallas office end-user IT hardware. *NOTE: THIS IS A PART-TIME POSITION.*


Responsibilities

  • Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service-related problems.
  • Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.
  • Develop a thorough understanding of firm’s hardware/software configurations. This includes standard hardware solutions (Mac\PC), software management and ITSM applications.
  • Monitor and update incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
  • Ticket queue monitoring to identify possible issue trends based on submitted tickets.
  • Effectively diagnose and research escalated tickets to determine appropriate action.
  • Contribute to the development of the organization's goals and objectives and interact daily with supervisors and/or functional peer groups and customers.
  • Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; and compose correspondence and reports.
  • Follow detailed operational procedures as needed and help improve the quality-of-service delivery and provide value added customer services.
  • Collaborates with Engineering teams such as, Enterprise Networks, System Engineering and/or Platform Services to restore service and/or identify problems.
  • Act as “Smart Hands” for engineering teams as needed.
  • Assist with mobile devices (Phones, Tablets).
  • Ability to multitask, work under pressure and handle interruptions while maintaining flexibility in work assignments.
  • Ability to support video, audio and web conferencing through PC and VC units.

The ideal candidate will have the following knowledge & experience:

  • College degree in the field of computer science or related field
  • At least 3 years of work experience in applications support.
  • Professional certifications in technological or customer service fields are a plus.
  • Experience Imaging of Laptops and Desktop PC’s via SCCM and Autopilot
  • Experience using Windows OS, Mac, Office 365, Acrobat X, IE 11, Chrome, and other browsers.
  • Experience using VPN client and Citrix client.
  • Experience in applications support, specifically validating issues reported, testing fixes, and working with developers or vendors to deliver a timely resolution.
  • User acceptance testing or applications testing experience is helpful.



  • Dallas, United States All Lines Technology Full time

    All Lines Technology has an immediate opening for an IT Services Specialist I in Dallas, TX! This person will act as an escalation point and initial contact for customer support requests pertaining to the Dallas office end-user IT hardware. *NOTE: THIS IS A PART-TIME POSITION.*ResponsibilitiesProvides technical support to customers on operational or...


  • Dallas, United States Eataly North America Full time

    Job DescriptionJob DescriptionCompany DescriptionEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of...


  • Dallas, United States California Bioenergy LLC Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and experienced IT Specialist to join our team and play a crucial role in managing our IT infrastructure, ensuring security, and providing user support.Location:Dallas, Tx.Responsibilities: Design, implement, and manage the organization's IT infrastructure to ensure efficiency, reliability, and...


  • Dallas, United States California Bioenergy LLC Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and experienced IT Specialist to join our team and play a crucial role in managing our IT infrastructure, ensuring security, and providing user support.Location:Dallas, Tx.Responsibilities: Design, implement, and manage the organization's IT infrastructure to ensure efficiency, reliability, and...


  • Dallas, United States California Bioenergy LLC Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and experienced IT Specialist to join our team and play a crucial role in managing our IT infrastructure, ensuring security, and providing user support.Location:Dallas, Tx.Responsibilities: Design, implement, and manage the organization's IT infrastructure to ensure efficiency, reliability, and...


  • Dallas, United States Frontline Source Group Full time

    IT Support SpecialistOur client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingIT Support Specialist Role:Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You...


  • Dallas, United States Frontline Source Group Full time

    IT Support SpecialistOur client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingIT Support Specialist Role:Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You...


  • Dallas, United States Frontline Source Group Full time

    IT Support SpecialistOur client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingIT Support Specialist Role:Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You...


  • Dallas, United States System Soft Technologies Full time

    This is a Jack of All IT Systems AdministratorDallas, TXHybrid - Downtown - Dallas, TXDirect HirePosition Summary:We're on the lookout for a seasoned systems administrator keen on leveraging and expanding their tech prowess. In this position, the ideal candidate will actively safeguard our vital information systems and assets, devise solutions, integrate new...


  • Dallas, United States System Soft Technologies Full time

    This is a Jack of All IT Systems AdministratorDallas, TXHybrid - Downtown - Dallas, TXDirect HirePosition Summary:We're on the lookout for a seasoned systems administrator keen on leveraging and expanding their tech prowess. In this position, the ideal candidate will actively safeguard our vital information systems and assets, devise solutions, integrate new...


  • Dallas, United States LHH Full time

    Support engineering role W2, contract, on-site, zip code 75219 in Dallas TXIT support, level 2 to 3, AZURE, Slack, Zoom, etc.Troubleshooting, IT issue resolution, Help desk analysis, Tech support specialist/help desk analyst with some cybersecurityVideo conferencing systems"On call" remotely during the holiday schedule100+ user support, network, security...


  • Dallas, United States LHH Full time

    Support engineering role W2, contract, on-site, zip code 75219 in Dallas TXIT support, level 2 to 3, AZURE, Slack, Zoom, etc.Troubleshooting, IT issue resolution, Help desk analysis, Tech support specialist/help desk analyst with some cybersecurityVideo conferencing systems"On call" remotely during the holiday schedule100+ user support, network, security...


  • Dallas, United States LHH Full time

    Support engineering role W2, contract, on-site, zip code 75219 in Dallas TXIT support, level 2 to 3, AZURE, Slack, Zoom, etc.Troubleshooting, IT issue resolution, Help desk analysis, Tech support specialist/help desk analyst with some cybersecurityVideo conferencing systems"On call" remotely during the holiday schedule100+ user support, network, security...


  • Dallas, United States LHH Full time

    Support engineering role W2, contract, on-site, zip code 75219 in Dallas TXIT support, level 2 to 3, AZURE, Slack, Zoom, etc.Troubleshooting, IT issue resolution, Help desk analysis, Tech support specialist/help desk analyst with some cybersecurityVideo conferencing systems"On call" remotely during the holiday schedule100+ user support, network, security...


  • Dallas, United States The Salvation Army Full time

    Job Summary Serves as a technical resource to Information Technology management by working to ensure that business processes and systems (computers, printers, copiers, telephones, cameras, Cisco VoIP, and video conferencing etc) within the entire Unit service area (all properties, programs, systems and processes) are supported by the appropriate...


  • Dallas, United States LHH Full time

    LHH is working with a client in Dallas, TX that is seeking a IT Support Specialist for a long term contract. The role is on site 5 days a week close to Uptown in Dallas.As the IT Support Specialist you will be responsible for:Responsible for providing a high level of support for 100+ end users in multiple locationsProvide hardware/software support for all...


  • Dallas, United States All Lines Technology Full time

    Job DescriptionJob DescriptionAll Lines Technology has an immediate opening for an IT Services Specialist I in Dallas, TX! This person will act as an escalation point and initial contact for customer support requests pertaining to the Dallas office end-user IT hardware. *NOTE: THIS IS A PART-TIME POSITION IN WHICH THE INDIVIDUAL WILL WORK 3...


  • Dallas, United States All Lines Technology Full time

    Job DescriptionJob Description*NOTE: THIS IS A PART-TIME POSITION. 3 DAYS A WEEK* All Lines Technology has an immediate opening for an IT Services Specialist I in Dallas, TX! This person will act as an escalation point and initial contact for customer support requests pertaining to the Dallas office end-user IT hardware.ResponsibilitiesProvides technical...


  • Dallas, United States All Lines Technology Full time

    Job DescriptionJob DescriptionAll Lines Technology has an immediate opening for an IT Services Specialist I in Dallas, TX! This person will act as an escalation point and initial contact for customer support requests pertaining to the Dallas office end-user IT hardware. *NOTE: THIS IS A PART-TIME POSITION IN WHICH THE INDIVIDUAL WILL WORK 3...


  • Dallas, United States Valor Healthcare, Inc. Full time

    Job DescriptionJob DescriptionDescription:Core Responsibilities• Strategic planning, policy development and preparation of executive presentations• Identification of risks, gaps and opportunities• Ability to work multiple projects concurrently within deadlines while ensuring that complex information is conveyed in a clear, accurate, and concise manner...