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Network Operations Center Analyst

1 month ago

Tampa, United States Insight Global Full time

Position: NOC Technician/Analyst (2nd Shift)

Location: Tampa, FL (Downtown Tampa) 100% on Site

Duration: 6 month Contract to Hire

SHIFT: Monday-Friday ~ 1:00pm to 10:00pm EST

Desired Skillset:

  • 1-3+ years in technical support
  • Experience working in a Data Center
  • Experience with running cables/cabling, racking/stacking servers, putting gear into racks, and decommissioning equipment
  • Experience with Managed Services companies
  • Familiar with various networking fundamentals related to routers, switches, LAN, WAN
  • Prior experience in a Network Operations Center/Data Center environment is desirable
  • Troubleshooting shooting skills
  • Proficient with word processing and spreadsheet software, Internet software and email.
  • Ability to learn billing software systems and access online support/tools.

Bonus Experience:

  • Prior experience in a Network Operations Center/Data Center environment is desirable
  • knowledge of RF signals and HFC networks
  • MS Office, internet software, e-mail communication, ICOMs billing system preferred.
  • Experience or exposure to Virtualization (VMware, Zerto, OR Veeam)
  • An understanding or ability to learn of local, long-distance and toll free telephony, recognize and assist in resolving LNP porting, LIBD, PAC, telephony features, VoIP, and customer premise equipment.

Daily Responsibilities:

  • Will be working in the data center and will need help with anything and everything that goes along with managing a data center including: cabling, racking, stacking, setting up computers, installations, operating hand trucks, unboxing, decommissioning and packing items up, shelf assemble, building out the storage room.
  • Respond to alerts, incident tickets and email requests presented to Network Operations
  • Work as first level escalation for NOC 1
  • Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed
  • Perform daily routines and tasks as required
  • Escalate issues as needed to, BOSS, NOC 3, Operations or Engineering teams per procedures
  • Accurately document all issue details in appropriate ticket or notification tools
  • Assist in communication and notification of major events to internal teams
  • Assist with modification and creation of standard operating procedures
  • Ensure appropriate communication occurs between shifts
  • Additional duties and responsibilities as required

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