Issues and Incident Management and Reporting Director

4 days ago

Chicago, United States Northern Trust Full time
About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

The Issues and Incident Management and Reporting Director is a key leadership position within Northern Trust's enterprise risk management function, charged with the responsibility of embedding and refining the incident and issue management and risk reporting standards across the lines of defense. As a key figure in the 2nd line of defense, this Director reports to the Head of Enterprise Risk Management and collaborates extensively with both the 1st and 2nd line teams. The core responsibilities encompass consistent application and quality of incident and issue management documentation and aggregation across the enterprise, overseeing and coordinating the production of 2nd line risk profile reporting, and the escalating risks through the appropriate channels up through the board of directors. This role is also responsible for maintaining and enhancing the technology capabilities incident and issue management, as well as monitoring and reporting of the risk profile from a 2nd line perspective.

The ideal candidate will have a robust background in enterprise risk management, including incident/issue management and risk profile reporting, at a large-scale financial services organization, and a demonstrated ability to oversee such functions and effectively collaborate with senior stakeholders.

Major Duties

  • Sustain and embed Issues Management, Incident Management, and Monitoring and Reporting Standards across lines of defense through training and adherence monitoring
  • Drive consistency and quality of issues and incident management documentation and process application across the Enterprise and aggregate risk profile reporting across risk domains, business units, and legal entities
  • Escalate risks as appropriate through GERC and the BRC
  • Maintain Issues, Incident, and Reporting technology capabilities
  • Keep abreast of industry trends, regulatory changes, and emerging risks to proactively identify potential threats and opportunities and evolve the risk management framework to align with changing business and regulatory practices
Experience, Knowledge, Abilities
  • 12+ years of direct risk management framework experience at a large-scale financial services organization preferred, including enterprise risk management experience
  • Demonstrated knowledge and experience in designing, training, and monitoring enterprise incident/issue management and risk profile reporting practices, supporting effective implementation and sustainability
  • Proven capability in high-quality execution, including both independent execution, as well as influencing cross-functional stakeholders to drive change
  • Familiarity with ServiceNow or similar Governance Risk and Compliance tool, preferred
  • Experience overseeing financial and/or non-financial risks, including interpreting and adhering to associated prudential expectations
  • Ability to accurately identify, escalate and drive actions to mitigate priority risks
Skills
  • Successful candidate will possess the following key skills: strategic thinking, conceptual thinking, logical thinking, stakeholder management, project management, change management, digital literacy, and risk identification and assessment
  • Strong communication skills, including verbal and written communications to senior leaders and committees
Education
  • BS/CA diploma in management or finance; An MBA or similar advanced degree preferred


#LI-Hybrid

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRH[redacted].

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

  • Issues and Incident Management and Reporting Director

    1 week ago

    Chicago, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...

  • Issues and Incident Management and Reporting Director

    1 week ago

    Chicago, Illinois, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Issues and Incident Management and Reporting

    1 week ago

    Chicago, United States Northern Trust Corp. Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...

  • Director, Issues and Events Management

    4 weeks ago

    Chicago, United States Bank of Montreal Full time

    Application Deadline:05/30/2024 Address:320 S Canal Street. Job Family Group:Audit, Risk & Compliance. BMO is seeking a dynamic and experienced Director, Issues and Events Management within the Operational Non-Financial Risk (ONFR) team. This strateg Director, Management, Event, Framework, Development, Business, Banking, Business Services

  • Director, Issues and Events Management

    2 weeks ago

    Chicago, United States BMO US Full time

    320 S Canal Street Chicago Illinois,60606 BMO is seeking a dynamic and experienced Director, Issues and Events Management within the Operational Non-Financial Risk (ONFR) team. This strategic role is responsible for maturing foundational ONFR processes - Issues Management, Loss Event Management, ONFR KRI, and ONFR Risk Appetite (“ONFR Core Programs”) -...

  • Manager - IT Service Delivery Management - Incident Management

    4 weeks ago

    Chicago, Illinois, United States Kraft Heinz Full time

    Description & RequirementsWe have an outstanding opportunity for a Manager - IT Service Delivery Management - Incident Management at Kraft Heinz. Join our globally recognized organization as we disrupt the food industry and drive innovation. As a Manager, you will play a key role in ensuring seamless IT service delivery within the North American Zone and...

  • Director of Financial Reporting

    4 weeks ago

    Chicago, United States Creative Financial Staffing Full time

    Director of Financial Reporting Role: $190,000 to $225,000 We are seeking a strong Director of Financial Reporting for a fast growing company in the Loop. This role will oversee preparation and filing of all external reporting and technical accounting. Great opportunity to make an impact with a growing company. This opportunity offers career advancement,...

  • Valuation Reporting Analyst

    4 weeks ago

    Chicago, United States Valuation Reporting Analyst Full time

    Seeking a Valuations Systems Platform Analyst/Administrator for a direct hire opportunity in Chicago. Based in Chicago, Illinois, the Valuation Reporting Analyst will serve as a key member of our Client’s Global Business Enablement team, with the primary role of supporting the technology underlying their proprietary valuation model. The Valuation Reporting...

  • Director of Financial Reporting

    4 weeks ago

    Chicago, United States Creative Financial Staffing Full time

    Director of Financial Reporting Role: $190,000 to $225,000 We are seeking a strong Director of Financial Reporting for a fast growing company in the Loop. This role will oversee preparation and filing of all external reporting and technical accounting. Great opportunity to make an impact with a growing company. This opportunity offers career advancement,...

  • Director, Dt- Incident Response

    2 weeks ago

    Chicago, United States United Airlines Full time

    **Description**: There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...

  • Financial Reporting

    7 days ago

    Chicago, United States Kirkland and Ellis Full time

    **About Kirkland & Ellis** At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and...

  • Associate, IT Incident

    4 weeks ago

    Chicago, United States ABN AMRO Clearing USA LLC Full time

    Winner of Built Ins 2024 Best Places to Work About ABN AMRO Clearing USA LLC ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market. The core service offering consists of...

  • AVP, IT Incident

    3 days ago

    Chicago, United States ABN AMRO Clearing USA LLC Full time

    Winner of Built Ins 2024 Best Places to Work About ABN AMRO Clearing USA LLC ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market. The core service offering consists of...

  • Reporting & Analytics Director

    3 weeks ago

    Chicago, United States Elevance Health Full time

    Location: This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of our Elevance Health PulsePoint location in Indianapolis IN . The Reporting & Analytics Director is responsible for planning, directing, and guiding the resources and efforts of the team to achieve company objectives through proficient...

  • Associate, IT Incident

    4 weeks ago

    Chicago, United States ABN AMRO Clearing USA LLC Full time

    Winner of Built In’s 2024 Best Places to WorkAbout ABN AMRO Clearing USA LLCABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.The core service offering consists of...

  • Associate, IT Incident

    4 weeks ago

    Chicago, United States ABN AMRO Clearing USA LLC Full time

    Winner of Built In’s 2024 Best Places to WorkAbout ABN AMRO Clearing USA LLCABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.The core service offering consists of...

  • AVP, IT Incident

    4 days ago

    Chicago, United States ABN AMRO Clearing USA LLC Full time

    Winner of Built In’s 2024 Best Places to WorkAbout ABN AMRO Clearing USA LLCABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.The core service offering consists of...

  • Incident Management

    2 weeks ago

    Chicago, United States Crypto.com Full time

    markets. **Responsibilities**: Incident Management, Problem Management & Automation - Ensure Service Management Reporting as per Service Catalog and per stakeholder/business requirements (e.g. availability, effectiveness and efficiency of ticket handling, user satisfaction/adoption) - Oversee all service-related data in concerned repositories/tools (e.g....

  • Residential Camp, WI

    4 weeks ago

    Chicago, United States Union League Boys and Girls Clubs Full time

    Job DescriptionJob DescriptionDescription:Overview:The Program Director is responsible for supervising staff, coaching them, and holding them accountable to facilitate safe, fun, and intentional activities for campers. The Program Director assists Cabin Counselors to care for campers in the cabins ensuring that the space is clean and safe, campers are clean...

  • Manager, Incident Handling

    2 weeks ago

    Chicago, United States Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...