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Member Services Manager

3 months ago

Wyoming, United States Honor Credit Union Full time

Position: Member Services Manager - West Michigan Region (Full-Time)

Location:

Wyoming, MI

Job Id: 2719

# of Openings: 1

Member Services Manager - West Michigan Region (Full-Time)

ABOUT HONOR:

At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise:

Providing Solutions For Your Financial Success.

Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR":

Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.

The Platinum Rule - Treat others the way they want to be treated.

Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.

See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.

Reason over Rules - Make decisions that are good for the person and good for Honor.

Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR:

This role will cover and be responsible for our float team covering our West Michigan Region which includes our Allendale, Jenison, and Wyoming Member Centers.

Responsible for supporting and maximizing every aspect of the Member Centers and driving excellent member experience.

Manages the performance, coaching, development, and scheduling of an assigned team that floats to different Member Centers within an assigned region.

Optimizes branch performance when working at Member Centers by auditing, reporting, training, and making recommendations.

Ensures established policies and procedures are followed by the team and an exceptional experience is achieved for all members.

Works with Member Center Managers to implement trainings and/or process updates as needed.

In collaboration with other internal stakeholders, helps with the onboarding of new Member Center locations within the region.

Provides a high level of hospitality and operates with a sense of urgency while leading the team to achieve goals that impact the organizational strategies and initiatives that support the Member Promise.

WHAT WE ARE LOOKING FOR:

EDUCATION/CERTIFICATION:

Associate's degree in Business; or an equivalent combination of training and work experience.

Must be/or become registered as an MLO and have a Nationwide Licensing Number.

EXPERIENCE REQUIRED:

One to three years of similar or related experience, including preparatory experience.

KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of credit union products, sales policies, and procedures.

Must have a demonstrated ability to keep finances in order.

Strong listening, verbal and written communication skills.

Demonstrated ability to work well in a team environment.

Demonstrated ability to follow company policies, guidelines and procedures.

At all times follow the core values of credit union - honesty, truth, respect, and integrity.

Must be highly detailed.

WHAT'S IN IT FOR YOU:

Honor has excellent benefits for all full and part time team members. We offer:

Medical with prescription coverage, Dental, and Vision.

401k employer contribution & matching program.

Paid time off and paid holidays (including your birthday).

Paid community volunteer hours.

Wellbeing spending account.

Various discounts on credit union products and services for team members & their families.

Additional perks included.

ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

Apply for this Position

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