Customer Service Engineer

4 weeks ago


Edmond, United States Worldwide TechServices Full time

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities
•Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
•Provide support to client identified VIPs
•Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
•Perform Install/Move/Add or Change (IMAC) activities.
•Perform all assigned desk-side support activities
•Display outstanding technical and professional services skills at all times
•Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
•Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
•Understands and follows all documented service operations policies and procedures.
•Other duties or certifications may be assigned to meet business needs

Education and Experience:
•Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
•Maintain all required OEM Certifications as directed by Management
•Knowledge of relevant software and hardware systems
•Understanding of ITIL methodologies
•A+ certification is desired
•May require additional customer-specific certifications or training as required

Skills:
•Excellence in communication and customer-facing skills
•Strong oral, written and interpersonal skills
•Ability to follow instructions and processes with minimal instruction
•Ability to lift and or move various computer equipment up to 50 lbs.
•Must own a basic repair kit
Additional requirements may exist if offer of employment is extended


  • Customer Engineer

    1 month ago


    Edmond, United States Lumenis Full time

    Title: Customer Engineer Reporting to: Regional Service Manager Location: Oklahoma City, Oklahoma This position requires travel of 50% or more, driving and/or flying throughout assigned territory. About Lumenis: Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets, and is a...


  • Edmond, United States CaptiveAire Full time

    Company Profile:CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.CaptiveAire maintains a network of...


  • Edmond, United States CaptiveAire Full time

    Company Profile: CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times. CaptiveAire maintains a network...


  • Edmond, United States The Boeing Company Full time

    Conduct research, analyze engineering drawings and data and collaborate with engineering disciplines to influence corrective actions and/or improvements in aircraft system functionality, product designs, operational criteria and technical directives. Associate, Specialist, Support, Service, Technical Support, Customer, Technology, Retail


  • Edmond, United States Hi-Tech Plumbing Corp Full time

    Overview: Customer Service Representative Can you have stability and opportunities for career growth? Can you enjoy being in a small business environment, while also having the tools and resources of a network of companies and professionals with decades of success? Can you be in a recession resistant, truly essential business and use your excellent customer...


  • Edmond, United States Hi-Tech Plumbing Corp Full time

    Overview: Customer Service Representative Can you have stability and opportunities for career growth? Can you enjoy being in a small business environment, while also having the tools and resources of a network of companies and professionals with decades of success? Can you be in a recession resistant, truly essential business and use your excellent customer...


  • Edmond, United States Waste Connections Full time

    Waste Connections is looking for a high energy Customer Service Representative to join our team in OKC, Oklahoma. PAY: We pay $17.25 per hour, plus incentive bonuses that are paid out monthly! WHY YOU NEED TO JOIN US: CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important. ...


  • Edmond, United States Love's Travel Stops Full time

    Req ID: 440050 BASIC PURPOSE: Contact Center Representative provides exceptional customer service, Roadside Service dispatch, and initiates sales to a wide range of clients. Contact Center Representatives will be instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Fast-paced, high...


  • Edmond, United States American Fidelity Full time

    Provide complex service to internal and external Customers, which may include employer groups, Account Managers, Brokers, employee/participant Customers, and/or individual policyholder, utilizing excellent verbal and written communication skills; resolves the most complex Customer inquiries and completes the most complex Customer service requests...


  • Edmond, United States Consumer Cellular Full time

    **Customer Service Representative** Location **Oklahoma City, OK** Job Code **1437** # of Openings **50** **Customer Advocate** - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30...


  • Edmond, United States Consumer Cellular Full time

    **Customer Service Representative** Location **Oklahoma City, OK** Job Code **1437** # of Openings **50** **Customer Advocate** - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30...


  • Edmond, United States Patterson Companies Full time

    We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a customer service aptitude to join Customer Service, Customer Service Representative, Sales Representative, Representative, Manufacturing,...


  • Edmond, United States Navy Times Full time

    Customer Service Representative At a glance Location: US-OK-Oklahoma City Posted: 02/12/2022 Closing: 03/11/2022 Degree: High School Type: Full-Time Experience: Not Specified Job description At TTEC, were all about the Human Experience. Elevated. As a **Customer Service Representative** in **Oklahoma City, OK** youll be a part of creating and delivering...


  • Edmond, United States Navy Times Full time

    Customer Service Representative At a glance Location: US-OK-Oklahoma City Posted: 02/12/2022 Closing: 03/11/2022 Degree: High School Type: Full-Time Experience: Not Specified Job description At TTEC, were all about the Human Experience. Elevated. As a **Customer Service Representative** in **Oklahoma City, OK** youll be a part of creating and delivering...


  • Edmond, Oklahoma, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...


  • Edmond, United States Costco Full time

    Costco Wholesale Corp. - 14501 BOGERT PKWY (OKC CALL CENTER) [Customer Service Representative / Up to $29.90-hr] As a Customer Service Representative at Costco, you'll: Provide phone support for all Costco Wholesale employees working at warehouses, depots and corporate; Possess a positive attitude and strong dedication; Provide quality customer service at...


  • Edmond, United States Patterson Companies Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...


  • Edmond, United States Acme Brick Full time

    **Customer Service Representative** City **Oklahoma City** State/Territory **US-OK** Employment Type **Full time** **Join the Acme Brick Family** **CUSTOMER SERVICE REPRESENTATIVE** **FLSA Status: Non-exempt** Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution...


  • Edmond, United States Acme Brick Full time

    **Customer Service Representative** City **Oklahoma City** State/Territory **US-OK** Employment Type **Full time** **Join the Acme Brick Family** **CUSTOMER SERVICE REPRESENTATIVE** **FLSA Status: Non-exempt** Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution...


  • Edmond, United States CJ Lang & Son Ltd Full time

    **Customer Service Assistant** **SPAR Mastrick** **Job Reference: 0** Date Published: 01/02/2022 **Job Description:** Customer Service Assistant SPAR 5 Greenfern Rd, Mastrick, Aberdeen AB16 5PY. 23 hours per week, variable shifts Apply online at cjlang.co.uk/careers At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are...