Service Coordinator

2 weeks ago

Toledo, United States Crane 1 Services, Inc. Full time

Service Coordinator

Reports to: Service Manager As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners, service technicians, and vendors to ensure clients receive the best service and minimize their downtime. Service Coordinator Role & Responsibilities

+ Responsibly manage all aspects of branch transactions, including AP, Job Cost, Processing Invoices, Overhead Cost, and AR.

+ Review invoicing details of completed work before moving forward with the invoicing process.

+ Create, send, and collect all customer invoices.

+ Participate in the agreement base renewal procedures.

+ Review new agreements. Verify customer assets, associated service products, and labor requirements to be delivered for each agreement.

+ Review agreement profitability and notify management of agreements needing a more thorough review where the scope has changed, or a more in-depth price review is needed.

+ Provide administrative oversight and direction to operations and field members.

+ Oversee resource allocation, manpower, and scheduling.

+ Open service requests and schedule on-call rotation to respond to emergency breakdowns.

+ Arrange sub-contracted services and equipment, including rentals as needed.

+ Provide oversight and control of the office organization and workplace environment.

+ Database management: maintain accurate records and data regarding inspections & preventative maintenance services.

+ Review customer reports for accuracy and completeness.

+ Work with the sales and the operations team to meet or exceed customer expectations regarding capability, quality, and performance of all work.

+ Work with operations team and technicians to implement and monitor company safety policy and procedures to assure the safety of all workers.

+ Other duties as assigned.

Service Coordinator Qualifications

+ KNOWLEDGE: A minimum of (3)+ years of industry experience or customer service-related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.

+ SKILLS:

+ Microsoft Office Outlook, Excel, and Word.

+ Knowledge of administrative and clerical procedures.

+ Excellent interpersonal skills to be able to work with customers, sales staff, and internal team members.

+ Must be able to work in a dynamic environment in which fast response is normal where the lead time is critical on quotes and delivery.

+ Excellent communication skills verbal and written.

+ Strong attention to detail.

+ Strong understanding of structural, electrical, and mechanical trades.

+ Strong knowledge of safety procedures and requirements as well as code requirements.

+ ABILITY: A passion for providing top-notch customer service to our customers. Valid drivers license and ability to meet our driving requirements.

If interested in this Service Coordinator role, please Apply Now

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