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4 months ago
Job Posting: Client Care Representative W e are on the lookout for a compassionate, service-oriented Client Care Representative to join our dynamic team. Our hospital is dedicated to providing exceptional veterinary care with a personal touch. In this role, you will be the first point of contact for our pet owners, embodying the warmth and professionalism that Big Sky Animal Medical Center is known for. Responsibilities: ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="1">Greet clients and their pets with warmth and enthusiasm. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="2">Manage incoming calls, emails, and messages, providing responsive service and support. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="3">Schedule appointments, handle billing inquiries, and process payments. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="4">Maintain the cleanliness and organization of the reception area. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="5">Provide information on hospital services, policies, and procedures. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="6">Collect and manage patient records with confidentiality and attention to detail. Qualifications: ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="1">Experience in customer service or client care, preferably in a veterinary or medical office setting. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="2">Strong communication and interpersonal skills, with an ability to make clients feel welcome and at ease. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="3">Proficiency in using computers and standard office software. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="4">Exceptional organizational skills and the ability to multitask effectively. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="5">A compassionate nature and a genuine love for animals. What We Offer: ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="1">A competitive salary with benefits, including health insurance and employee discounts. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="2">A friendly and supportive team environment. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="3">Opportunities for professional growth and development. ol]:pt-0 [&>ol]:pb-0 [&>ul]:pt-0 [&>ul]:pb-0" value="4">A fulfilling role making a difference in the lives of pets and their owners. How to Apply: If you are passionate about animal welfare and excel in a fast-paced customer service role, we would love to hear from you. Please submit your CV/resume and a cover letter explaining why you are the ideal candidate for the Client Care Representative position to hiring@bigskyanimal.com. Join us in making a positive impact every day in the lives of pets and their families. National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation. NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com. NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
