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Client Relations Coordinator

2 months ago

Paterson, New Jersey, United States Liberty Elevator Corporation Full time
Job Title: Client Relations Coordinator

Company Overview: Liberty Elevator Corporation is a family-operated enterprise that has been serving the community since 1960. The organization specializes in providing certified union elevator technicians for maintenance, upgrades, and new installations within the commercial real estate sector across various regions.

Job Description:

  • Handle incoming telephone inquiries
  • Assess caller requests to identify appropriate solutions or referrals
  • Engage with callers to uncover their needs and determine the optimal customer journey
  • Guide callers to the right department or address their inquiries directly
  • Document customer interactions by recording caller details
  • Monitor the origin of new inquiries and report on resolutions
  • Manage service requests and oversee service portal entries
  • Prepare proposals and oversee office supply inventory

Required Skills & Attributes:

  • Effective and professional communication skills
  • Proficient in Microsoft Office applications
  • Strong attention to detail and commitment to follow-through
  • Exhibits patience, empathy, and resilience
  • Ability to operate efficiently under time constraints

Benefits: Liberty Elevator Corporation provides competitive compensation, comprehensive benefits, a supportive work environment, and the chance to be part of a distinguished family-owned business in the elevator sector.

If you are interested in becoming a part of our team, please complete the online application and submit your resume for consideration.