ServiceNow Prod Support

4 weeks ago

Cary, United States Diverse Lynx Full time

Role: ServiceNow Prod Support
Location : Cary, NC / Greenville, SC
Job Type: Contract

Job Description:
Job Title ServiceNow Prod Support Relevant Experience
(in Yrs) 5+ Technical/Functional Skills ServiceNow Platform, ITIL Processes, JavaScript. ServiceNow CMDB is a plus Experience Required Minimum 5+ years working with ServiceNow Platform, ITIL Processes, JavaScript. ServiceNow CMDB is a plus Roles & Responsibilities

  • Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
  • Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
  • Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
  • Assists in the maintenance and administration of user profiles including groups and role management
  • Develops procedures and scripts for monitoring and automation of manual processes
  • Engage with product engineering and support teams to troubleshoot issues and any planned activities
  • Follow ITSM processes for Incident, Request and Change management process
  • Maintain system documentation for configuration and troubleshooting of known issues
  • Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
  • Come up with best practices for Admin operations and enhancements based on lessons learned
  • Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
  • Co-ordinates and executes Go-Live activities
  • Follows SOX controls and helps collect data for periodic review
  • Support requirement during off hours and weekend support, when required.
Generic Managerial Skills
  • Needs excellent communication skills.
  • Conduct regional stakeholder, monthly operational review, post implementation and planning meetings.
Education Masters, Bachelor's Degree in Technology, Management Information Systems, Computer Science, Supply Chain Management, similar studies, or commensurate experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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