Account Rep

Account Rep / Inside Sales RepresentativeBoston Distribution CenterWalpole, MAPaid WeeklyMedical, Vision, and Dental Insurance, FSA, and 401k Available10 Paid Holidays and Generous Vacation and PTONo cold calling, this is not a call center Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components and fabricated piping solutions to the fire sprinkler industry since 1920. Today, Reliable is in its fourth generation of Fee Family leadership and has many employees who have served more than 25 years, enhancing its family atmosphere and its ability to offer significant stable, long-term career opportunities.Are you interested in being part of team who plays a crucial role of the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you SummaryThe Account Representative provides effective customer service for all internal and external customers.Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate information to incoming customer service orders, status, and product knowledge requestProcesses customer orders, changes, and returnsResolves customer complaints by investigating problems, developing solutions, and making recommendationsWorks closely with the Operations Supervisor as directedReviews and maintains customer database to track information on account information, statuses, orders, and lead timesProvides timely feedback regarding service failures or customer concernsWorks closely with Sales Representatives on quotes, status of orders etc. Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisorPerforms other duties as directed Skills and Competencies Strong communication and interpersonal skillsOutstanding customer service skillsExcellent time management abilityAbility to handle adversity and conflict with successful outcomesOutstanding attention to detail and accuracyPossesses strong commitment to team environment while working well with othersWorks systematically and logically to resolve problemsUnderstanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and servicesKnowledge of technical details of the company productProficient in computer data entryProficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software Qualifications Associates' Degree in Business and/or Related Field2 + years of Customer Service experience in the manufacturing or construction industryWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.