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Guest Services Specialist

2 months ago


Madison, United States UW Health Full time

Job DescriptionWork Schedule:This is a full time, 1.0 FTE position. Scheduled shifts between 7:00am - 5:00pm, Monday through Friday. Rotating Saturdays from 7:00am - 3:30pm, every 7-8 weeks. Hours may vary based on the operational needs of the department.Be part of something remarkableJoin the #1 hospital in WisconsinWe are seeking a Guest Services Specialist to: Serve as the first point of contact for general information for patients, visitors, and staff to provide a remarkable patient and family experience. Warmly greet our patients, visitors, and staff to create a welcoming environment.At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off and retirement plans. Access to UW Health's Wellness Options at Work that support employee/family well-being. Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. Qualifications High School Diploma or equivalent Required Work Experience 6 months customer service, administrative support, retail, or related experience Required Our Commitment to Diversity and Inclusion UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.Eastpark Medical Center - UW Health's new state-of-the-art ambulatory facility will transform the patient experience and offer cutting-edge proton therapy. This 469,000-square-foot ambulatory facility will house many specialties, including women's complex care, adult cancer care, advanced imaging and laboratory services and innovative clinical trials. It will be located across from East Madison Hospital on Eastpark Blvd. and is slated to open in fall 2024.Perks of working at Eastpark Medical Center: Natural light and beautiful views from the staff lounge and collaboration areas. Beautiful green space outdoors for wellness activities and a nearby walking path. Private lockers for staff to securely store personal items. Two staff showers near the lockers on the 1st floor. Free parking. Café on the first floor with healthy grab and go options. Quiet lounge and wellness rooms on each floor. Private lactation rooms with a fridge on each floor. Staff can access the aquatic center and fitness facility free-of-charge at East Madison Hospital, across the street.Health Technology Center available for light staff support needs, such as a replacement mouse, keyboards, etc. Job Description UW Hospital and Clinics benefits