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Community & Merchandising Coordinator

2 months ago

Austin, United States ForeFlight Full time

We are seeking a proactive and organized individual to join our team at ForeFlight in the role of Community and Merchandising Coordinator. This multifaceted position will involve coordinating our merchandise store operations and supporting community-generated content, ensuring a vibrant and engaged user community.

Responsibilities

  • Curate and oversee the ForeFlight merchandise store and internal apparel and merchandise needs, including product sourcing, vendor coordination, inventory management, procurement, and fulfillment.
  • Develop the online catalog of apparel and devices including product listings, descriptions, pricing, and availability.
  • Partner with the broader marketing team to plan and execute marketing campaigns across various digital and in-person (event) channels.
  • Identify and implement strategies to meet sales goals such as promotions, cross-selling, and upselling.
  • Ensure the eCommerce platform (BigCommerce) is optimized for the best user experience and SEO performance.
  • Analyze key eCommerce metrics (e.g. conversion rates, traffic, and bounce rates) to understand trends and make data-driven decisions.
  • Foster a positive and supportive community environment across various platforms, including ForeFlight Mobile in-app communities.
  • Plan, organize, and execute community meetups, events, and webinars both virtually and in-person.
  • Monitor customer reviews, feedback, and complaints to improve satisfaction and retention.
Skills, Knowledge and Experience
  • Minimum 3 to 5 years' experience in a similar role
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field (or equivalent work experience).
  • Experience in merchandise management, preferably in an e-commerce or retail environment.
  • Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels.
  • Understanding of traffic analysis, reporting tools and optimization.
  • Experience with Attribution modeling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Passion for aviation is a must.
About ForeFlight

ForeFlight produces the best-selling iPad and iPhone app for pilots flying personal and business aircraft, corporate flight departments, and aircraft operators. Customers include individual pilots worldwide, Fortune 500 corporate flight departments, state and federal agencies, leading operators, the military, and leading aircraft OEMs. We have been in the App Store since its grand opening in July, 2008 and are consistently ranked in the top 50 grossing iPad apps in the App Store.

We are known for our exceptional software user interface design and responsive, customer support. ForeFlight Mobile, our flagship application, was named Aviation Consumer's 2011 App of the Year and received Flying Magazine's Editors' Choice Award for 2011, 2012, and 2013.

Why you should join

At ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we
empower them to make a direct impact on our products and services messaging. We strive to provide ForeFlighters and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:
  • Medical, dental, vision insurance with Employer paid health premiums
  • Open PTO Policy
  • 401(k) with up to 10% company matching and immediate vesting
  • 10 Weeks Paid Maternity Leave
  • 4 Weeks Paid Paternity Leave
  • Flight Training Rewards
  • Tuition Stipend