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Senior Product Manager, Digital Experience, Firehouse
3 months ago
About Restaurant Brands International
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Firehouse Subs is undergoing an exciting digital transformation. Five years ago, digital sales were less than 5% of our business. Today, we are nearly at 50% and on our way to a 100% digital. We are hiring a Senior Product Manager, Digital Experience, to lead our efforts to transform our in-restaurant experience for US and Canada.
Reporting to the Group Product Manager of our 1st Party team, this role will be pivotal in driving the development and implementation of technology solutions at our restaurants, including kiosks, digital shelving, and order ready screens, and digital drive-thrus.
You will be responsible for shaping the vision, strategy, and execution of our products, ensuring a seamless and exceptional guest experience. As a Product Manager, you will collaborate closely with cross-functional teams, including engineering, design, marketing, and operations, alongside our technology providers and franchisees, to ensure the success of our initiatives across various digital channels.
Responsibilities
Develop a comprehensive customer experience strategy that improves guest and team member experience for at-restaurant experiences
Create and maintain a detailed product roadmap, prioritizing features and enhancements based on business objectives and valuable customer insights.
Lead cross-functional teams, including Operations, Restaurant Technology, Engineering, and Marketing
Lead build, buy, partner technology decisions. Manage technology providers and deliver excellent solutions on a predictable timeline
Manage franchisee committees, building relationships with franchisees and gathering valuable input on digital projects
Provide updates to senior leadership, including our Brand President, and our franchise advisory board
Be accountable for driving the right outcome and business results - even if it goes beyond the role and scope
Required Skills
Proven experience as a Product Manager, with at least 8 years of product management experience, preferably in the restaurant or technology industry.
Bachelor's Degree, preferably in computer science, engineering, or sciences
Ability to gather insights from data; SQL, Tableau or Looker experience
Vendor management, including selection and contract negotiations
Experience working with digital platforms, such as kiosks or point of sales
Strong written and verbal communication skills
Ability to operate effectively in both tactical and strategic capacities
Knowledge of restaurant operations and franchise systems
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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