Manager, Consumer Insights

4 weeks ago

Plano, United States Pizza Hut Full time
Job Description

The Manager, Consumer Insights will be responsible for developing and leading consumer learning plans and delivering actionable recommendations to influence and enable the food innovation strategy and brand strategy. This individual will partner with the food innovation team and the marketing team to execute strategic, fast paced innovation processes that enable the long-term menu and strategy. This individual will influence the brand from ideation through development, commercialization, validation, and implementation. The ideal candidate is a strategic, collaborative leader who blends deep consumer insights expertise with strong business acumen.

Job Description:
  • Leads development of consumer learning plans beginning at the innovation phase; able to distill business questions down to actionable research plan.
  • Manage vendor relationships & successfully guides vendor partnerships to deliver consumer insights & growth recommendations.
  • Leverage syndicated data sources, DIY research techniques, qualitative & quantitative methodologies, and full-services vendors to right-size learning plans according to business risks.
  • Co-leads ideation sessions with internal stakeholders & consumers to identify white space opportunities & optimize innovations.
  • Crafts clear and inspiring presentations highlighting insight work and bringing selling stories to life, present to multi-functional partners, franchise organization & leadership teams.
  • Individual contributor role.
  • Drive the brands' external focus through a deep understanding and analysis of the competitive environment, key consumers and market and category trends to develop successful growth strategies.
  • Provide an informed and objective perspective as a subject matter expert to business critical requests for consumer insights, effectively becoming the objective voice of the consumer
  • Monitor market, consumer, competitive trends to identify opportunities and risks for the business
FACTORS OF SUCCESS NECESSARY:

Required:
  • 6+ years consumer insights experience in CPG or QSR
  • Proven track record of developing and improving processes to speed up the pace & success of innovation.
  • Process oriented individual that's able to guide team, with ability to manage multiple priorities and shifting business needs.
  • Strong interpersonal skills and a heart for building effective working relationships with individuals at all levels and backgrounds of the organization.
  • Strong understanding of research principles and methodologies, knowledge of questionnaire design with understanding of implications of sampling decisions, strong analytical skills.
  • Ability to integrate syndicated data sources and primary research into a cohesive, fact-based story.
  • Passion for consumer insights & empathy for the consumer
  • An entrepreneurial and creative approach to developing new ideas.
  • Ability to communicate, collaborate, and influence across multi-functional teams, within a matrixed and franchised organization.
  • An open and inclusive thinker who embraces ideas other than their own.
  • Bias for action and self-motivation; thrives in a fast-paced environment.
  • Detail oriented & ability to manage multiple complete projects efficiently.
  • Experience with DIY research platforms
  • A heart-led leader who always models Yum's values.
  • Computer skills and proficiency with Microsoft products
  • Domestic travel, 2-4/year
  • Hybrid schedule: 2 days in-office required per week
Preferred:
  • Bachelor's degree
  • A passion for food, especially pizza
About Us

Who We Are

Founded in 1958, Pizza Hut - a subsidiary of Yum Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.

Our People & Culture

We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:
  • Hybrid work schedule and year-round half day Fridays
  • Onsite childcare through Bright Horizons
  • Onsite dining center
  • Onsite gym with fitness classes and personal trainer sessions
  • 4 weeks of vacation per year plus holidays and time off for volunteering
  • Tuition reimbursement and education benefits
  • Generous parental leave for all new parents and adoption assistance program
  • 401(k) with a 6% matching contribution from Yum
  • Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Giving Back

As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT Program - the company, our franchisees and our team members are committed to improving the communities we serve.

Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).

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