Front Desk Supervisor

2 weeks ago


Newport News, United States ESM Hampton LLC Full time

The Hampton Virginia Aquaplex is currently accepting applications for Front Desk Supervisor. The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk Supervisor needs to be prepared to answer more complex guest questions regarding services and/or activities available at the property. The Front Desk Supervisor will also coordinate tours of the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet guests and provide information about services and activities at the property

Provide courteous and friendly service to all guests

Resolve guest complaints with or without the assistance of management personnel

Complete registration process for services/activities offered at the property

Process payments in accordance with property standard procedures

Maintain a cash drawer in accordance with property standard procedures

Complete shift reports in accordance with property standard procedures

Complete and file applicable waivers for participation in activities

Operate and teach others the use of front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)

Schedule front desk staff to ensure adequate coverage based on forecasted guest levels

Train newly hired front desk staff

Conduct periodic training on new procedures and policies

Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager


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