Effy Fine Jewelry Associate

1 month ago

Greenville, United States Belk, Inc. & Belk eCommerce LLC Full time

At Belk, we have a vision to reimagine the department store. As an EFFY Fine Jewelry Associate, you will drive store sales and metrics through providing excellent customer service to each customer and through the execution of customer-facing merchandising standards throughout the store. You will ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages them to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

The EFFY Fine Jewelry Associate is responsible for becoming an expert on EFFY Fine Jewelry, ensuring the customer experience is elevated, product is placed and merchandised to reflect vendor standards, and presentation is consistently maintained.

Job Functions

•Proactively greet and engage customers warmly and with a smile.

•Assist customers in the selection of Fine Jewelry merchandise and offer complementary items with each customer purchase.

•Drive sales and meet/exceed personal sales goals.

•Meet or exceed solicitation goal for Belk Rewards Credit Card program and other key metric goals.

•Build a loyal customer base and drive sales through customer clienteling.

•Execute successful promotions, including trunk shows, presell events, and other special events.

•Handle each customer transaction professionally, efficiently, and accurately.

•Build a successful repair business and meet personal and department repair revenue and service plan goals.

•Work professionally and pleasantly with co-workers, managers, and business partners to accomplish defined tasks.

•Complete minor repairs on fine jewelry to include removing watch links and changing watch batteries. •Complete daily operations functions, including daily counts, shipping and receiving merchandise, merchandising case lines within the department consistent with company visual standards, and accepting customer owned merchandise for repair at the processing center.

•Maintain Fine Jewelry security standards, including keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking all showcases and safes behind you.

•Identify and reduce shrinkage in area.

•Comply with all company policies and procedures.

•Accept additional duties or sharing responsibilities as requested by management.

Position Contribution Level: Entry Level Minimum Education & Experience:

•No education requirement.

•Experience in retail and fine jewelry preferred.

Knowledge & Skills

•Strong interpersonal communication skills.

•Ability to use and learn keyboard, telephone, computer and other business-related equipment.

Physical

•Stocking requirements can involve reaching above and below shoulder level and lifting up to 50-pound boxes.

•Ability to push / pull 100-250 pounds when moving stock carts.

•Hand manipulation to complete watch and fine jewelry repairs.

Supervisor

Sales Team Manager

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