Sr. Customer Success Implementation Manager

1 week ago

Sacramento, United States HuLoop Automation Full time

Sr. Customer Success Implementation Manager HuLoop Automation is at the forefront of transforming the Global Work Intelligence Software Market with our radically simple, fast, and affordable software platform. We’re on a mission to democratize access to powerful AI-based, visual no-code process and test automation capabilities for businesses of all sizes and their non-technical users. At HuLoop, we liberate humans for more meaningful work while delivering a staggering 20x ROI. Job Location: Sacramento, California area (preferred) Job Type: Full Time, Permanent Compensation: Base salary plus bonus based on individual and company performance. Job Description: The Implementation Manager will be responsible for implementing the HuLoop platform for customers. This leader will develop deep trusted relationships at all levels within the customer organization from C-Level to end users and fanatically focus on delighting the customer. Success in this role will mean happy customers that are renewing our software subscriptions and expanding into our other solutions to drive more value. Job Responsibilities: Develop trusted relationships at Senior Leadership levels at customers. Ensure successful deployment of our solution post sales. Oversee the strict adherence to the HuLoop implementation methodologies. Anticipate, track, and address (potential) roadblocks and rally the teams (both internal and customer) where needed to deliver the project on-time. Close the feedback loop – take learnings from the client implementation back to HuLoop R&D and other internal teams to enable continuous improvement. Project Management: Provides overall implementation management and delivery to multiple projects simultaneously. Creates and executes project work plans and revises as appropriate to meet changing needs. Oversees quality assurance cycle for new implementations. Leads project teams on software implementation initiatives. Mitigates team conflict and communication problems. Manages, tracks, and proactively resolves project issues. Reviews project requests and communicates with Project Owner/Leads to assess scope and delivery method. Prepares formal project documentation and reports status, issues, and risks impacting project delivery. Reviews documentation and project deliverables for completeness and compliance with company standards. Schedules, facilitates, and documents project meetings and requirements sessions. Provides regular reports on activities and progress. Client Management: Works with customers to assist them with efficient project coordination. Sets and manages client expectations. Develops lasting relationships with client personnel that foster client ties. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Job Requirements: Bachelor’s degree or similar experience required. Minimum 5 years of experience in a client-facing consulting role working with senior leaders. Demonstrated ability to effectively communicate, present, and advise clients at executive levels. Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations. Demonstrated success in addressing client problems creatively and proactively finding solutions. Superb organization and time management skills. Ability to multi-task between concurrent assignments and to work in a fast-paced organization. Understands how to communicate difficult/sensitive information tactfully. Highly honed presentation skills: ability to deliver engaging, well-organized presentations. Reports To: TBD Equal Employment Opportunity Company: HuLoop is an Equal Employment Opportunity company that offers an excellent benefit package including Medical, Dental, and Vision. #J-18808-Ljbffr

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