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Ticketing Services Associate

3 months ago

Dallas, United States Dallas Summer Musicals Full time
Position: Ticketing Services Associate

Department: Marketing & Patron Experience

Reports To: Senior Ticketing Services Manager, TJ Micallef

Direct Reports: None

Type: Part-Time, Non-Exempt

Compensation: $15.90 per hour with up to 28 hours per week

Schedule: Mostly nights and weekends based on availability and event schedules

Location: Music Hall at Fair Park; Occasional Work at Winspear Opera House

Desired Start Date: April 15, 2024

Position Summary:

Be a part of one of Dallas' leading non-profit arts organizations As primary patron-facing representatives for all ticketed events. Ticketing Services Associates are responsible for providing outstanding sales and customer service to all Broadway Dallas patrons. Associates regularly interact with patrons over the phone, written communication, and in-person. They account for all ticket transactions, communicate ticketing policies, and offer information about all events in the Music Hall to assist patrons in buying decisions.

This position requires regular on-site work in and around the Music Hall at Fair Park based on event schedules. No remote work is anticipated in this role. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred.

Responsibilities include but are not limited to:

  • Provide outstanding customer service to patrons in person, over the phone, and written email/chat/text communication
  • Communicate information that may include seating location, ticketing policies, parking questions and general information
  • Conduct ticket transactions using Archtics, TM1, and Ticketmaster Host ticketing software
  • Process cash and credit card transactions
  • Balance cash and credit card batches with payments processed each day
  • Promote up sell opportunities such as additional shows, valet parking and dining
  • Accurately and efficiently input and update patron information into the patron database
  • Assist patrons in completing season subscription renewals as well as associated additional ticket purchases and upgrades
Requirements:
  • High school diploma or equivalent
  • Demonstrated reliability, punctuality, and ability to complete assigned tasks
  • Demonstrated clear and concise written and verbal communications skills
  • Access to consistent method of transport to/from the Music Hall at Fair Park and the AT&T Performing Arts Center
  • Demonstrated fluency in common computer software including Microsoft applications
  • Ability to work weekends, evenings, and holidays
  • Exceptional communication and listening skills
  • Demonstrated basic business math skills including experience handling money and making change
  • Professional demeanor and appearance
Physical Demands/Work Environment:
  • Remain in a fixed position for several hours at a time
  • Lift/manipulate objects up to 25 pounds
  • Hear and understand patron questions/prompts through a headset and in-person and respond verbally in an audible, clear, and polite tone in an environment with several other simultaneous conversations
Preferred Skills:
  • Familiarity transacting and reporting in Ticketmaster Host events and TM1
  • Experience in cash handling policies and procedures
  • Experience in box office/ticketing work
  • Spanish or other language fluency
Benefits
  • Flexible working hours
  • Professional development opportunities, including seminars on topics such as Equity, Diversity, Inclusion, & Access (EDIA), emergency preparedness, and safe space training
  • Occasional access to complimentary and discounted tickets to Music Hall events as well as other arts organizations
  • Drug/Alcohol free and safe workplace, and anti-harassment policies

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn't align perfectly with every qualification are encouraged to apply.

About Broadway Dallas

The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941. Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region. As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences, and develop impactful community programs.

Broadway Dallas does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, sub-contractors, vendors, and clients.