ServiceNow CMDB Architect

3 weeks ago

New York, United States TechnoGen Full time

ServiceNow CMDB Architect Location: Dallas, TX or Atlanta, GA (onsite 3x a week) Duration: 1 year + Contract to Hire Client: Telecommunication Pay rate: Market/Flexible

This position will primarily be responsible for interfacing with key stakeholders; applying technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition, and Design; playing an important role in creating high-level design artifacts; delivering high-quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Minimum Qualifications: Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 11 years of experience in Information Technology. At least 7 years of experience in working with a Deep understanding of

ITIL/ITSM, CSM

(Customer Service Management),

FSM

(Field Service Management),

GRC

(Governance, Risk, and Compliance),

ITOM

(IT Operations Management),

AI/ML , Integration hub with hands-on experience of working across multiple integrations.

Preferred Qualifications: A fundamental understanding of ServiceNow modules, integration hub and hands-on experiences with

ServiceNow integrations (OOTB, Custom)

with third-party applications Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfillment) in global telecom operators Exposure to the

Telecom domain is desirable. Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them to achieve customer requirements, and ensure compliance to the best practices. Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the ServiceNow system Business, IT Stakeholders & Vendor Management Skill Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools Analyze the problem faced by the customer, participate in discussions with customer stakeholders to understand the problem, and gather further data as required from the customer to define and document the problem and requirements. Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary Analytical Abilities, a goal-oriented work approach, high quality awareness, good team player A high degree of initiative and flexibility

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