Hybrid Customer Service Representative
1 month ago
TekSystems is hiring for a medical device customer service representative
*Description:*
- Inbound, Outbound Calls of 50+ a day
- Customer support for created cases
- Working on email requests from case managers regarding reimbursements - case managers are third party
- High volume of emails, 100+ a day from case managers
- Review master files to see if there are existing worked cases and reference case # and check # in Microsoft Excel
- Responsible for calling customer directly for new cases and establish an account for reimbursement
- We will need candidates that have strong customer service skills along with excel, Microsoft outlook and ability to multi-task.
- Agents will work a hybrid schedule in Northfield office Tuesday, Wednesday, Thursday and remote Monday and Friday.
- Contract position until end of year with potential for extension
*Additional Skills & Qualifications:*
Must Haves:
- 1 year of customer service inbound and outbound phones (50+ calls a day)
- Basic Microsoft Excel experience - very simple V-lookups. They will using v-lookup to match catalog items from the customer to company SKUs
- Basic computer skills and typing skills
- Outlook for Email
-Ability to work onsite in Northfield, IL up to 3 days per week
Nice Haves:
- High volume customer service
Soft Skills:
- Empathy
- Ability to work on a team and independently
- Willingness to learn and adapt to change
- Detail oriented
- Personable personality
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
? Medical, dental & vision
? Critical Illness, Accident, and Hospital
? 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
? Life Insurance (Voluntary Life & AD&D for the employee and dependents)
? Short and long-term disability
? Health Spending Account (HSA)
? Transportation benefits
? Employee Assistance Program
? Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Customer Service Representative
2 weeks ago
Winnetka, Illinois, United States AAG Full timeThe Customer Service Representative at AAG Inc is responsible for delivering exceptional customer experiences and driving member satisfaction through timely and accurate information provision.Key responsibilities include:Handling member inquiries with empathy and professionalism.Representing the Health Plan by responding to complex calls related to...
-
Customer Service Representative
3 weeks ago
Winnetka, Illinois, United States AAG Full timeThe Customer Service Representative is responsible for enhancing customer satisfaction and retention by providing accurate, consistent, timely, and meaningful information to members, customers, patients, and providers, preparing them to fully utilize and maximize the benefits of their KP coverage.They build rapport and collaborative relationships with...
-
Customer Service Representative
2 months ago
Winnetka, Illinois, United States AAG Full timeAbout the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to member inquiries in a timely and...
-
Customer Service Representative
3 weeks ago
Winnetka, Illinois, United States AAG Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at AAG Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and accurate responses to member...
-
Customer Service Representative
1 month ago
Winnetka, Illinois, United States AAG Full timeJob SummaryWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at AAG Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and accurate responses to member inquiries,...
-
Customer Service Representative
2 weeks ago
Winnetka, Illinois, United States Illinois Division Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at the Illinois Division. As a key member of our dealership, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.Key ResponsibilitiesAnswer phone calls and direct customers to the...
-
Insurance Customer Service Representative
3 weeks ago
Winnetka, California, United States State Farm Insurance Full timeJob Title: Office RepresentativeAt State Farm Insurance, we're seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you'll play a vital role in providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.Key Responsibilities:Assist customers...
-
National Customer Service Representative
3 weeks ago
Winnetka, Illinois, United States Total Transportation Network (TTN) Full timeAbout Total Transportation Network (TTN)Total Transportation Network (TTN) is a leading Full Service Third Party Logistics provider based in Northfield, IL. With over 120 years of combined experience, TTN offers a range of solutions including FTL, LTL, and Warehousing across North America.Job DescriptionThe National Customer Representative will play a...
-
Customer Service Representative
3 weeks ago
Winnetka, California, United States El Pollo Loco Full timeEl Pollo Loco Service Team MemberWe are seeking a Service Team Member to join our team at El Pollo Loco. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Greet and assist customers with their orders in a friendly and helpful...
-
Customer Service Representative
2 weeks ago
Winnetka, California, United States El Pollo Loco Full timeEl Pollo Loco Service Team Member Job SummaryAs a Service Team Member at El Pollo Loco, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Your key responsibilities will include greeting and assisting customers with their orders, processing and assembling customer orders efficiently,...
-
Customer Service Representative
3 weeks ago
Winnetka, Illinois, United States Domino's Pizza Full timeAt Domino\u0027s Pizza, we put our team members first. To be the best, we need the best team members working together. As part of our crew, you will be responsible for: \u2022 Operating equipment with precision and care. \u2022 Preparing products to meet our high standards. \u2022 Delivering exceptional customer service, ensuring every customer leaves...
-
Customer Service Representative
4 weeks ago
Winnetka, Illinois, United States Domino's Pizza Full timeBe Part of Our CrewAt Domino's Pizza, we're committed to excellence and providing the best experience for our customers. As a key member of our team, you'll play a vital role in helping us achieve this goal.Your Responsibilities:Operate Equipment with PrecisionPrepare Products to PerfectionDeliver Exceptional Customer ServiceWe're looking for talented...
-
Pharmacy Customer Service Representative
2 weeks ago
Winnetka, Illinois, United States Walgreens Full timeJob Description:Deliver exceptional customer experiences by providing personalized service and support in our pharmacy department.Key Responsibilities:Register sales on assigned cash register and provide customers with courteous, efficient checkout service.Assist pharmacists in the practice of pharmacy, including using pharmacy systems to obtain patient and...
-
Customer Service
4 months ago
Winnetka, United States AAG Full timeThe Customer Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information and prepares them to fully utilize and maximize the benefits of their KP coverage. They also build rapport and collaborative...
-
School Psychologist
3 weeks ago
Winnetka, Illinois, United States MMC Educational Consulting and Staffing, LLC Full timeAbout UsWe are a professional and innovative woman-owned business focused on filling vacancies within public education for psychologists and related service providers across Chicagoland. Our goal is to provide hybrid positions for school psychologists and related service providers.Job OverviewWe have multiple hybrid school psychologist openings for the...
-
Financial Services Representative
2 weeks ago
Winnetka, California, United States Northwestern Mutual Full timeFinancial Representative RoleWe are seeking a skilled Financial Representative to join our team at Northwestern Mutual. As a Financial Representative, you will play a key role in helping individuals and businesses achieve their financial goals through personalized insurance solutions and financial planning.Key Responsibilities:Client Consultation: Engage...
-
Service Representative
3 weeks ago
Winnetka, Illinois, United States RAYNOR DOOR COMPANY Full timeJob Title: Service WriterRaynor Door Company is seeking a highly skilled and detail-oriented Service Writer to join our team. As a Service Writer, you will be responsible for handling customer inquiries, scheduling appointments, and dispatching technicians to job sites.Key Responsibilities:Provide exceptional customer service and respond to customer...
-
Financial Services Representative
3 weeks ago
Winnetka, California, United States Northwestern Mutual - Calabasas Full timeFinancial Representative RoleAs a Financial Representative at Northwestern Mutual - Calabasas, you will be part of a team that helps individuals and businesses achieve their financial goals through personalized insurance solutions and financial planning. Your role involves building long-term relationships with clients, understanding their unique needs, and...
-
Volvo Service Representative
3 weeks ago
Winnetka, Illinois, United States FIELDS VOLVO (NORTHFIELD) Full timeAt Fields Volvo (Northfield), we're seeking a dedicated Service Assistant to provide exceptional customer experiences in our dynamic dealership. Our goal is to deliver unparalleled service and build lasting relationships with our customers.As a family-owned and operated business, our culture and values are built on our Fields Five principles: Safety,...
-
Customer Support Associate
4 weeks ago
Winnetka, United States College of American Pathologists Full timeJob DescriptionJob Description Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and...