BOC Specialist 4

1 month ago

Alexandria, United States M.C. Dean, Inc. Full time
CALL AND SITE COORDINATION:
  • Works with call center to log and identify problem areas in the building.
  • Assists other trades in the field in the active troubleshooting of systems.
  • Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages (Response: 15min/8hr/24hr/week).
SYSTEM OPERATIONS:
  • Monitors controlled systems for performance and problems.
  • Backs up application software and checks network integrity of control devices.
  • Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.
  • Performs function check of all control systems and documents results.
  • Sets up alarms for optimal efficiency and response.
SERVICE:
  • Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.
  • Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.
PERFORMANCE QUALITY:
  • Performs all work in accordance with contract documents and applicable company standards.
  • Performs work to meet the required response times and to facilitate others to meet response times.
  • Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.
COMMUNICATIONS:
  • Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
  • Initiates follow up action to secure needed responses in a timely manner.
  • Using real time judgement to escalate building issues to the proper entities.
REQUIREMENTS:
  • High school diploma with 8-10 years of progressive experience. Vocational school or associate degree in a technical trade preferred.
  • Three years BAS monitoring/operating and DDC controls experience within the building controls industry.
  • Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
  • Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
  • Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.
  • Knowledge of commonly used networks and network topologies.
  • Ability to work at a computer terminal with mouse and keyboard for extended periods.
  • Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
  • Good customer communication skills.
  • Ability to obtain a HSPD-12 security clearance with the federal government.
DESIRED SKILLS:
  • Delta Controls Certification
  • Building Automation Certification
Abilities:
  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

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