BOC Specialist 3

1 month ago

Alexandria, United States M.C. Dean, Inc. Full time

CALL AND SITE COORDINATION:

* Works with call center to log and identify problem areas in the building.
* Assists other trades in the field in the active troubleshooting of systems.
* Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages (Response: 15min/8hr/24hr/week).

SYSTEM OPERATIONS:

* Monitors controlled systems for performance and problems.
* Backs up application software and checks network integrity of control devices.
* Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.
* Performs function check of all control systems and documents results.
* Sets up alarms for optimal efficiency and response.

SERVICE:

* Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.
* Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.

PERFORMANCE QUALITY:

* Performs all work in accordance with contract documents and applicable company standards.
* Performs work to meet the required response times and to facilitate others to meet response times.
* Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.

COMMUNICATIONS:

* Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
* Initiates follow up action to secure needed responses in a timely manner.
* Using real time judgement to escalate building issues to the proper entities.

REQUIREMENTS:

* High school diploma with 8 years of progressive experience. Vocational school or associate degree in a technical trade preferred.
* Three years BAS monitoring/operating and DDC controls experience within the building controls industry.
* Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
* Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
* Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.
* Knowledge of commonly used networks and network topologies.
* Ability to work at a computer terminal with mouse and keyboard for extended periods.
* Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
* Good customer communication skills.
* Ability to obtain a HSPD-12 security clearance with the federal government.

DESIRED SKILLS:

* Delta Controls Certification
* Building Automation Certification

Abilities:

* Exposure to computer screens for an extended period of time.
* Sitting for extended periods of time.
* Reach by extending hands or arms in any direction.
* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
* Listen to and understand information and ideas presented through spoken words and sentences.
* Communicate information and ideas in speaking so others will understand.
* Read and understand information and ideas presented in writing.
* Apply general rules to specific problems to produce answers that make sense.
* Identify and understand the speech of another person.

#ZR

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