Lead Field Engineering
4 weeks ago
Job Code: 12729
Job Location: St. Petersburg, FL or Grand Rapids, MI
Job Schedule: 9/80 off every other Friday; 1st shift; Onsite 100%
Job Description:
The Technical Support Engineer will be responsible for providing support to all customers, both internal and external, on aviation products such as: aviation flight recorders, SATCOM, electronic standby instruments, and associated ground support equipment. As a key member of the technical support organization the candidate will be the direct channel between our customers and the business regarding technical support, publications, system solutions and product reliability concerns. This individual will be required to deal with a wide variety of support items/issues to ensure customer satisfaction. This would include advising, assisting, and the support of training customers in the operation and maintenance of our products. The candidate should have strong troubleshooting skills and understanding of RC/CA process, system/component performance, data reporting, MTBF/MTBUR and system failure analysis. The candidate must also have the ability to coordinate and track corrective action plans and be able to deal effectively within and across functions and various disciplines to assure optimum supportability of our products. The person must have the initiative which will allow self-managed work scheduling, leadership, and communication skills to represent our business with the greater customer base. The candidate shall be required to demonstrate problem solving and leadership skills to ensure cooperation and participation across functions in order to effectively address technical issues and product improvements for our customers.
Essential Functions:
- Provide customer technical support for aviation flight recorders, electronic standby instruments, SATCOM, maritime voyage recorders and ground support and repair equipment.
- Primary interface between the organization and customer base to ensure the safety, reliability, and operation of our products.
- Use of CRM (Customer Relationship Management) to measure and track customer experience.
- Assist with continuous improvement of the technical support processes and tools in order to provide a higher level of customer engagement and first-time problem resolution.
- Review product reliability performance to identify common in-service failure modes. Work with engineering to identify Root Cause and develop Corrective Action plans to address issues.
- Support executive leadership meetings. Present and manage product performance issues and ensure voice of customer is recognized throughout the business.
- Help with the creation of technical publications to support installation, operation, maintenance, and repair of products.
- Responsible for the development and enhancement of training materials. Presents training programs and individual training experiences to ensure that customer representatives are effectively trained in all phases of product installation, maintenance, and repair.
- Assist with technical feedback during review of Product Support Agreements (PSA), Request for Proposal (RFP), Request for Quote (RFQ), customer agreements and compliance matrix.
- Domestic and International travel as required to support customer base.
- Requires comprehensive level knowledge of job area. Bachelors Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
- Requires knowledge of digital and solid-state electronics with specific avionics technology.
- Strong business acumen to understand business implications of decisions which may impact customer satisfaction and profitability. Can adequately represent the business during periods of troubled customer relationships.
- Ability to exercise sound judgment; displays willingness to make decisions; adapts to changing conditions; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Able to communicate clearly and effectively at the appropriate levels within the Customer organization as well as all peers and managers. Capable of making effective presentations to articulate ideas to the intended audience.
- Able to engage with and work well with people at all levels. Have a personality style that is team oriented and has the success of the organization and business as their main objective.
- A self-starter, highly motivated, with a strong work ethic. Demonstrates a professional outlook with unquestionable integrity, credibility, and character.
-
Field Engineer
6 days ago
St Petersburg, United States gpac Full timeJob Summary: We are seeking a highly skilled Field Engineer to join our team at gpac, a leading recruitment company with over 30 years of experience. As a Field Engineer, you will play a critical role in overseeing construction tasks onsite, ensuring safety standards are met, and leading the team to complete projects on-time and on-budget.Key...
-
Senior Construction Engineer
7 days ago
St Petersburg, United States gpac Full timeJob Summary: We are seeking a highly skilled Field Engineer to join our team at gpac, a leading recruitment company with over 30 years of experience in the commercial construction industry.About the Role: As a Field Engineer, you will be responsible for overseeing construction tasks onsite, ensuring safety standards are met, and leading the team in...
-
Senior Field Engineering Specialist
2 weeks ago
St Petersburg, United States L3 Harris Full timeJob Title: Lead Field Engineering Job Code: 12729 Job Location: St. Petersburg, FL or Grand Rapids, MI Job Schedule: 9/80 off every other Friday; 1st shift; Onsite 100% Job Overview: The Lead Field Engineering role is pivotal in delivering exceptional technical assistance to both internal and external clients regarding aviation products, including...
-
Senior Field Engineering Specialist
2 weeks ago
St Petersburg, United States L3 Harris Full timeJob Title: Lead Field Engineering Job Code: 12729 Job Location: St. Petersburg, FL or Grand Rapids, MI Job Schedule: 9/80 off every other Friday; 1st shift; Onsite 100% Job Overview: The Lead Field Engineering role is pivotal in delivering exceptional technical assistance to our clientele, encompassing both internal and external stakeholders, focusing...
-
Lead Software Engineer
4 days ago
St Petersburg, United States Raymond James Financial Incorporated Full timeJob SummaryWe are seeking a highly skilled and experienced Lead Software Engineer to join our team at Raymond James Financial Incorporated. As a key member of our Applications Development team, you will be responsible for leading the development of complex software systems and ensuring the delivery of high-quality solutions.Key ResponsibilitiesAnalyze system...
-
Senior Field Engineering Specialist
2 weeks ago
St Petersburg, United States L3 Harris Full timeJob Title:Lead Field Engineering Job Code: 12729 Job Location: St. Petersburg, FL or Grand Rapids, MI Job Schedule: 9/80 off every other Friday; 1st shift; Onsite 100% Job Overview: The Lead Field Engineering role is pivotal in delivering exceptional technical assistance to both internal and external clients regarding aviation products, including flight...
-
Senior Field Engineering Specialist
2 weeks ago
St Petersburg, United States L3 Harris Full timeJob Title:Lead Field Engineering Job Code: 12729 Job Location: Remote or Onsite Job Schedule: Standard working hours; Onsite or Remote options available Job Overview: The Lead Field Engineering role involves delivering exceptional technical assistance to both internal and external clients concerning aviation products, including flight recorders, SATCOM...
-
Lead Firewall Engineer
2 weeks ago
St Petersburg, United States Raymond James Financial Incorporated Full timeThis position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL; Southfield, MI; Denver, CO; Memphis, TN Job Summary: The Lead Firewall Engineer is responsible for managing, designing, and improving RJ's enterprise network. He or she will...
-
Field Service Engineer I
2 weeks ago
St. Petersburg, United States Plasma-Therm Full timeSUMMARY: Plasma-Therm Field Service Engineers travel to Customer sites to provide comprehensive onsite support for installations, upgrades, and repair efforts on assigned Plasma-Therm equipment. Maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety guided by Plasma-Therm’s core values.DUTIES AND...
-
Lead, Project Engineering 1
1 month ago
St. Petersburg, United States L3Harris Technologies Full timeJob Title: Lead, Project Engineering Job Code: 113959 Job Location: Grand Rapids, MI or Phoenix, AZ or St Pete, FL Schedule: 9/80 with every other Friday off Job Description: L3Harris is seeking an experienced Project Engineer to join our Engineering team at L3Harris in our Commercial Aviation Solutions sector. The Project Engineer (PE) manages...
-
Retail Merchandising Team Lead
4 days ago
St Louis, Missouri, United States Field Force Merchandising Full timeJob OverviewField Force Merchandising is seeking a highly skilled and experienced Team Lead to oversee retail store remodels and merchandising projects throughout the Eastern US. As a key member of our team, you will be responsible for supervising reset/remodel teams in major retail chains, ensuring seamless execution of projects, and maintaining excellent...
-
Lead Data Engineer
2 weeks ago
St Petersburg, United States Noblesoft Solutions Full timeLead Data Engineer Location: St. Petersburg, FL (Hybrid) Fulltime Direct Hire Need candidates with expertise in ODI/Oracle/ETL/AWS Redshift USC, GC candidates are preferred, but visa candidates are welcome too as the client is willing to transfer.
-
Lead Data Engineer
3 weeks ago
St Petersburg, United States Noblesoft Solutions Full timeLead Data EngineerLocation: St. Petersburg, FL (Hybrid)Fulltime Direct HireNeed candidates with expertise in ODI/Oracle/ETL/AWS RedshiftUSC, GC candidates are preferred, but visa candidates are welcome too as the client is willing to transfer.
-
Field Engineer
2 months ago
St Paul, United States CaptiveAire Full timeCompany Profile: CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times. CaptiveAire maintains a network...
-
Safety Field Process Engineer
2 weeks ago
Petersburg, United States Phlow Corporation Full timeJob DescriptionJob DescriptionDescription:Phlow Corporation is seeking an experienced and highly motivated Safety Field Process Engineer to join our team at the Petersburg, VA manufacturing plant. Reporting to the Director of EHS & Security, the successful candidate will be responsible for ensuring the safety of employees, the environment, and the community...
-
Lead Structural Engineer
7 days ago
St Petersburg, United States Bessolo Full timeAbout the RoleBessolo Design Group, a leading architectural, engineering, and interior design firm, is seeking an experienced and licensed Structural Engineer to join our team.Key ResponsibilitiesManage assigned projects, ensuring the total quality of engineering efforts meet client expectations within budget and schedule.Lead a team of engineers and...
-
Lead ODI Data Engineer
3 weeks ago
St. Petersburg, United States Noblesoft Solutions Full timeLead Data EngineerLocation: St. Petersburg, FL (Hybrid)Fulltime Direct HireNeed candidates with expertise in ODI/Oracle/ETL/AWS RedshiftNeed candidates who are willing to come onsite 8 days a month. Out of state candidates will need to relocate.USC, GC candidates are preferred, but visa candidates are welcome too as the client is willing to transfer.
-
Lead ODI Data Engineer
3 weeks ago
St Petersburg, United States Noblesoft Solutions Full timeLead Data EngineerLocation: St. Petersburg, FL (Hybrid)Fulltime Direct HireNeed candidates with expertise in ODI/Oracle/ETL/AWS RedshiftNeed candidates who are willing to come onsite 8 days a month. Out of state candidates will need to relocate.USC, GC candidates are preferred, but visa candidates are welcome too as the client is willing to transfer.
-
Senior Roadway Design Engineer
1 month ago
St Petersburg, United States Summit Design and Engineering Services Full timeSummit Design and Engineering Services is an award-winning, multi-disciplined firm headquartered in Hillsborough, NC. Our fast-paced, growth-oriented company strives to deliver innovative, elegant solutions to our clients while providing support and guidance to the communities where we live, work, and play. At Summit, we know our employees are the backbone...
-
Senior Electrical Engineer
3 months ago
St Paul, United States Excel Engineering Full timeJob Type Full-time Description Excel Engineering, Inc. is seeking a goal-oriented, highly motivated, and experienced Senior Electrical Engineer for our Mounds View, Minnesota office. This individual must be a go-getter, who is client focused. Since 1990, Excel Engineering, Inc. has differentiated its services from that of its competition by providing client...