Plateau Server

4 weeks ago

Pendleton, United States Wildhorse Resort and Casino Full time
Wage Range: $14.00 + Tips

OPEN UNTIL FILLED - 1ST CLOSING DATE: OCTOBER 23, 2024 (Full Time)

JOB SUMMARY

Responsible for providing high-quality service for Plateau guests, including food orders, service, and an overall pleasant dining experience. Accepts and accurately processes payments for services.

ESSENTIAL JOB FUNCTIONS:

  1. Ensures customer satisfaction through prompt, efficient, and friendly service, placing customers' interests first.
  2. Promptly offers beverage service and other amenities necessary by guests.
  3. Up-sells menu items-desserts and specials.
  4. Takes customers' food orders and promptly relays them through POS.
  5. When food items are ready, promptly deliver the order and condiments needed.
  6. Remains attentive to guests during their meal for beverage refills, condiments, etc., ensuring satisfaction.
  7. Maintains assigned area in an organized, efficient, and clean manner at all times.
  8. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
  9. Throughout the shift, maintains side work stations and replenish accordingly; and at the end of the shift, ensure all side work assigned is complete.
  10. Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
  11. Ensures that the operation of equipment, tools, and materials is handled safely.
  12. Promotes internal guest service standards through courteous and respectful behavior.
  13. Checks out imprest bank.
  14. Verifies check-in and cash reconciliation and prepares shift-end check-out cash reconciliation.
  15. Present check to guest, collect payment and return change if applicable.
  16. Becomes familiar with the menu, and offer suggestions, and wine pairings.
  17. Remains knowledgeable of all property amenities to ensure a high level of customer service.
  18. Creates an exceptional dining experience for all guests.
  19. Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:
  1. None.
SIGNATORY ABILITY:
  1. Imprest Bank.
ACCESS TO SENSITIVE AREAS:
  1. Cash register.
MINIMUM QUALIFICATIONS:
  1. One (1) year of previous table service experience, preferably in fine dining.
  2. Must possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment.
  3. Physically fit-able to stand and/or walk for long periods; able to perform repetitive motions with wrists, hands, and fingers; and able to lift and maneuver 50lbs. Carries and balances food and beverage trays weighing up to 40 lbs.
  4. Effective communication skills- verbally able to provide instructions, responds to questions and has exceptional interpersonal skills and abilities.
  5. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  6. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to count back change.
  7. Possesses working knowledge of wines, beer, and liquor.
  8. Requires High-Security Gaming License.
  9. Must be at least 21 years of age.

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