Network Engineer SL
2 weeks ago
Les Olson Company
is one of the fastest-growing and most capable technology service providers in the West. We're looking for a
Network Engineer
to join our Managed IT team of engineers. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on
What makes Les Olson different?
Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.
We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team,
working with each employee to design a fulfilling career path that grows and evolves as they do.
"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.
We offer:
Paid Time Off
Sick Days
Paid Holidays
401k match + Pension
Full Medical, Dental & Vision + HSA
Mental health care coverage
Life Insurance
Local Volunteer Opportunities
What You Have:
6 or more years Information Technology work experience & experience in Network Engineering
Team-oriented, strong communicator
Excellent customer-facing interaction
Certification or equivalent work experience or ability to get certification within 1 year:
CompTIA Security + (or equivalent)
CompTIA Network+ (or equivalent)
VMWare VCAP-NV
CCNA (or equivalent)
Advanced knowledge and hands-on experience troubleshooting, designing and implementing virtual networks in VMware or Hyper-V
Expert troubleshooting experience and ability to teach proper troubleshooting process and procedures (in relation to the OSI model)
Advanced knowledge of:
WAN Technologies (MPLS, SD-WAN/SD-Branch, BGP),
LAN Technologies (OSPF, IS-IS, RIP, EIGRP),
Switch technology (
VLAN, Port Security, Port Aggregation, STP, VTP),
VOIP technology and QoS setting,
TCP/IP protocols,
Next-Generation Firewalls (ex: Sophos, Fortinet, SonicWall, Meraki, Cisco ASA, Palo Alto, Juniper SRX),
Wireless Networks (access points, cloud key, controllers),
VPN technology (Site-to-site and Remote Access),
Azure or AWS virtual networking environments,
LAN, WAN, VLAN, and VPN network technologies,
DNS, DHCP (both IPv4 and IPv6) and NAT,
Wireshark,
Network Security best practices,
end-point security applications (anti-virus solutions),
security applications (SIEM, IDS, IPS, EDR),
designing, reading, and documenting Network Diagrams
Beginner knowledge of SNMP management tools preferred
Beginner knowledge of Python scripting language preferred
Valid Driver's License and reliable means of transportation
What You'll Do:
Maintain essential customer managed IT network operations, including firewalls, routers, switches, access points, virtual private networks, LANs and WANs and network/ end point security tools.
Troubleshoot and deploy simple and/or complex networks to suit customer needs
Troubleshoot, configure network hardware to ensure optimal performance and usability
Troubleshoot, configure and install Next-Generation Firewalls to meet user security needs
Troubleshoot, configure and install SIEM security software on customer networks
Troubleshoot, configure and install end point security software on customer networks
Document settings, configurations, and changes in Network Diagrams for clients
Troubleshoot, configure and install virtual networks in VMware or Hyper-V hypervisors
Troubleshoot, configure, update and/or modify Azure or AWS network configurations
Troubleshoot advanced TCP/IP, DHCP, DNS protocol issues; coach lower level engineer in the proper process and procedure to quickly resolve common or uncommon issues
Use Wireshark and other troubleshooting tools to diagnose and correct complex network issues
Interact with other engineers and help desk support technicians to troubleshoot, identify root cause, and provide technical support for our customers; keeping communication lines open and effective
Manage medium sized projects without minimal assistance from higher level Engineers
Escalate tickets that exceed skill level to a Tier 3 in a timely manner to meet internal SLA requirements
Act as a Tier 2 escalation point for the resolution of complex issues and incidents that exceed Tier 1 skills or require higher level attention
Provide on-call support as part of a scheduled rotation with other team members (this program is voluntary until such time that sufficient volunteers are not available)
Respond to incidents or service requests via phone, chat, E-mail or ticketing system.
Use expeditious resolution strategies to improve customer service, perception, and satisfaction
Exercise sound judgement and creativity to prioritize outstanding support requests or incidents
Follow incidents through to resolution and ensure timely incident response and documentation
Job Type:
Full-time, On-site (not remote or hybrid)
Schedule:
Monday - Friday 8:00AM - 5:00 PM With opportunities to volunteer for on-call rotation
Visit our website:
lesolson.com
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