Corporate Voice Network Engineer III

2 weeks ago

Salt Lake City, United States Glacier Bancorp Full time

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience. About The Role Summary The Corporate Voice Network Engineer III provides subject matter expertise in the design, development, support, and maintenance the organization's Voice Communications infrastructure. Core responsibilities include design data verification methods, disaster recovery, and archive solutions. The position will work with the Glacier Bancorp business units, internal Technology departments, and vendors to develop and deploy solutions that meet the business technology needs. They will propose and implement system enhancements (both software and hardware updates) that will improve the performance, reliability, and scale of the system; as well as provide adequate documentation on the proposed solutions. This position will exercise discretion and independent judgment overseeing the architecture, development, testing, documentation, and engineering support of key Voice Communications systems and support development ensuring a segregated test environment prior to promoting new products and services to production. The position proactively works with internal information service teams in improving voice systems and network uptime and engineering level support and collaborates with cross-functional teams to identify and design strategic solutions and data services. This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The mid-rate for this position is $93,784.34 + / per year. (calculated for Kalispell, MT). Duties and Responsibilities Voice Communications Engineering * Stay current with Voice Communications product and industry trends, working with project and engineering teams, business partners and suppliers to continually improve and align GBCI's Unified Communications (UCC) strategy with GBCI business leadership priorities as well as other GBCI IT strategies and practices. Provide the design, installation and deployment of technology components from UCC vendors such as Avaya, Cisco, Microsoft and Polycom, as well as managing mission critical telecom circuit provider business partners. * Collaborate with GBCI IT architecture and engineering functions, including business analysis and information security teams to better understand and meet Voice Communications needs and goals of GBCI Divisions, through service and process improvements. * Ensure all Voice Communications is kept current and accurate including system configurations, dependencies on supporting infrastructure as well as circuit and service provider information. * Support overall GBCI IT governance policies such as Change and Incident management, including directing and mentoring Voice Network Administrators to do the same. * Create configuration, deployment guideline and standards, ensure admins adhere to and indorse GBCI Voice Communications standards. * Assist NIT leadership with vendor management with relation to projects, support, and service delivery. * Report service quality, bandwidth, latency, system capacity, licensing, and uptime metrics. * Report on and drive resolution for issues related to standards and process inefficiencies and other opportunities for continual improvement. * Carry out technical strategy in the deployment... For full info follow application link. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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