Member Services Supervisor
4 weeks ago
Job Type
Full-time
Description
The Member Services Supervisor's role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to MSRs. A Member Service Supervisor should be supportive, communicative, and attentive as well as possess strong critical-thinking and decision-making skills.
Requirements
Responsibilities include but are not limited to:
•Assist in the formulation of targets for individuals and teams
•Answer questions from staff and provide guidance and feedback
•Devise ways to optimize procedures and keep staff motivated
•Monitoring and evaluating MSR performance, providing learning or coaching opportunities, and taking corrective action, if necessary
•Ensure adherence to policies for attendance, established procedures etc.
•Identifying operational issues and suggesting possible improvements
•Preparing reports and analyzing data to assist management as they determine call center goals
•Working with other supervisors and management team members to support MSRs and maximize Member satisfaction •Stay appraised of new processes and technology
•Interview and hire new staff
•Other duties as assigned
Requirements:
•Ability to remain calm and respectful under pressure
•Proven leadership skills
•Excellent problem solving, and decision-making skills
•Organizational skills and attention to detail
•Exceptional interpersonal and active listening skills
•Detail oriented with ability to focus on the specifics of each call
•Strong written, & verbal communication skills
•Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
•Adaptable/flexible with ability to frequently shift direction and priorities
•Dependable and reliable
•Autonomous/Independent with ability to work with minimal direction
•Internal Candidates should be in good standing with no corrective action in place, attendance within acceptable guidelines and consistently meeting standards of our 5 Star Service model
Company Benefits Include:
- Paid time off
- Full benefits (health, dental, and vision)
- Life insurance
- Long-term and short-term disability insurance
- Retirement benefits
This position spends the majority of time spent seated either on a computer or phone. We offer a highly competitive compensation and benefits package.
Currently hiring for: full-time with different shift times available from 7am to 7pm. Please send us your resume with a cover letter telling us why you'd be the perfect fit for this position. We look forward to hearing from you.
-
Member Services Supervisor
4 weeks ago
Kansas City, United States CONEXON Full timeJob DescriptionJob DescriptionDescription:The Member Services Supervisor’s role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that they...
-
Bilingual Member Services Supervisor
4 weeks ago
Kansas City, United States CONEXON Full timeJob DescriptionJob DescriptionDescription:The Member Services Supervisor’s role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that they...
-
Supervisor Member Services Customer Support
1 month ago
Kansas City, Missouri, United States JARBO Full timeSummary – Member Services – Customer Support:The Member Services Supervisor's role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that...
-
Supervisor - Member Services / Customer Support
2 weeks ago
Kansas City, United States JARBO Full timeJob DescriptionJob DescriptionSummary – Member Services – Customer Support:The Member Services Supervisor's role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and...
-
Member Services Representative I
1 day ago
Kansas City, United States Farm Bureau Financial Services Full timeMember Services Representative Do you pay great attention to detail and have effective communication skills? Are you a go-getter with high initiative and a positive attitude? If so, this Membership Services Representative opportunity could be a great fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing...
-
Member Service Rep Customer Support
1 month ago
Kansas City, Missouri, United States JARBO Full timeSummary – Member Services Representative – Customer Support:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying experienced and passionate customer support professionals. Our Member Service Representatives take incoming questions from customers and offer resolution through active and empathetic listening...
-
Member Service Rep
1 month ago
Kansas City, United States JARBO Full timeJob DescriptionJob DescriptionSummary – Member Services Representative – Customer Support:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying experienced and passionate customer support professionals. Our Member Service Representatives take incoming questions from customers and offer resolution through...
-
Member Service Representative
2 days ago
Kansas City, United States Holy Rosary Credit Union Full timeJob DescriptionJob DescriptionMember Service Representative | Bank TellerAre you fluent in English and Spanish with Customer Service experience and a heart for service?In your Bank Teller experience, have you made quick decisions while calculating risk?Our Credit Union is seeking a bilingual advocate dedicated to Customer Service. Please click "Apply" now! ...
-
Financial Services Operations Supervisor
1 week ago
Kansas City, United States SS&C Technologies Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Financial Services Operations Supervisor
1 week ago
Kansas City, United States SS&C Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Member Service Representative
1 day ago
Granite City, United States GCS Credit Union Full timeReady for a new career? Let us help you develop the skills you need for a successful career in the credit union industry. What is a credit union? Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. But as member-owned and...
-
Kansas City, United States Kansas City Credit Union Full timeJob Description The primary function of the Member Service Representative position is to offer excellent member service in every interaction with current and potential members, vendors, and all team members. The Member Service Representative is responsible for building and strengthening relationships with Kansas City Credit Union members and potential...
-
Financial Services Operations Supervisor
1 week ago
Kansas City, United States SS&C Technologies Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Front Desk Supervisor
2 weeks ago
Kansas City, United States Hilton Hotels & Resorts Full timeOversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Front Desk, Supervisor, Hospitality, Customer Service, Hotel
-
Manufacturing Maintenance Supervisor
1 week ago
Kansas City, United States G-TECH Services, Inc. Full timeJob DescriptionJob DescriptionRequired to work 1st or 2nd shift.1st Shift: 6:00 AM - 4:00 PM2nd: 4:00 PM - 1:00 AMThe main function of a maintenance supervisor is to establish, implement, and maintain long-range plans for improvement of maintenance activities and provide technical assistance to the manufacturing departments supported. A typical maintenance...
-
Fleet Maintenance Supervisor
1 week ago
Kansas City, United States Republic Services, Inc. Full timeThe Fleet Maintenance Supervisor is responsible for supervising a maintenance shop that is under the umbrella responsibility of a Maintenance Manager. The Fleet Maintenance Supervisors responsibilities include supervising a technician (mechanic) tea Maintenance Supervisor, Fleet, 3rd Shift, Supervisor, Maintenance, Maintenance Manager, Manufacturing
-
Front Office Supervisor
4 weeks ago
Kansas City, United States Peachtree Hospitality Management Full timeThe Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to...
-
Arby's - Restaurant Supervisor - Urgently Hiring
4 weeks ago
Kansas City, United States Seasoned Full timeArby's - Liberty is currently hiring a full time or part time Restaurant Supervisor for our KCMO, MO location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Arby's - Liberty in order to achieve customer satisfaction, quality service,...
-
Arby's - Restaurant Supervisor - Urgently Hiring
4 weeks ago
Kansas City, United States Arby's Full timeArby's - Liberty is currently hiring a full time or part time Restaurant Supervisor for our KCMO, MO location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Arby's - Liberty in order to achieve customer satisfaction, quality service,...
-
Arby's - Restaurant Supervisor - Urgently Hiring
4 weeks ago
Kansas City, United States Arby's Full timeArby's - N North Oak is currently hiring a full time or part time Restaurant Supervisor for our Kansas City, MO location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Arby's - N North Oak in order to achieve customer satisfaction, quality...