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Information Systems Security Officer
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Information Systems Sr Manager
2 months ago
Job Description:
Information Systems Sr Manager
Transform technology into opportunity as an Information Systems Sr Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Systems Sr Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Information Systems Sr Manager joining our team.
Responsibilities:
Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
Senior Remote Operations Manager responsible for the oversight of the following teams
User Account Management team
Tier 2 Remote Support team
COE (Center Of Excellence) Remote Support team
TPAM (Elevated Access Multi Factor Authentication) Support team
Problem Management
Deputy to Operations Director providing back up support to the following teams
Availability Management
Change Management
Service Delivery
Enterprise Management
Escalation point for all teams within Operations Framework for assistance with complex issues
Approve all ServiceNow tickets for requests for Operations employees
Monitor SLAs and adjust team posture to improve performance as needed
Monitor Staffing Levels against SLA performance and recommend changes as needed
Worked directly with Program Management Office to resolve operational and customer impacting issues
Provide backup coverage for Operations Framework Director
Recommended opportunities for new automations as well as enhancements to existing
Minimum Requirements:
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 5+ years of related experience in a senior management role
Required Technical Skills: Strong technical background with expertise in enterprise IT services
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Demonstrated experience in team leadership, strategic planning, and project management.
Preferred Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.
Location: On Site
US Citizenship Required
Additional Information:
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA MD Annapolis Junction
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