Sr. Director, Product Management

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Sr. Director, Product Management & Pricing

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locations

Anchorage, Alaska

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

JR100165

At Alaska Communications, we’re committed to putting our

team first , always being

customer focused , having a

can-do attitude ,

owning our results

and always

acting with integrity . This is what we hire for and what our team members exhibit each day. Want to make an impact with us? POSITION SUMMARY The Senior Director, Product Management, Marketing and Pricing drives significant business results by 1) focusing a product portfolio across broadband and managed IT services that strengthens the Alaska Communications Brand, while offering uniquely differentiated, durable and sustainable products to the customers we serve 2) driving marketing activities to support the brand, sales and create demand, and 3) Creating pricing strategies, price points, and business cases that support profitable revenue. We have established revenue targets for Enterprise Data. Achieving these targets with a strong focus on margin is a key responsibility and accountability.

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s) Define, develop, and introduce to the marketplace new and innovative hosting and managed services solutions that integrate across Alaska Communications and TekMate boundaries spanning both IT and terrestrial data creating a cogent product portfolio aimed at business/enterprise customers. Build one set of operational behaviors to be defined, measured and adjusted through continuous improvement initiatives. Maintain a deep understanding of the value generated for our customers by our products in Enterprise Data and IT – and the capabilities to translate this understanding into sales strategies and channel development. Think long term and bigger, strategically managing a portfolio of product lines for revenue growth while retaining the ability to drive tactics – and determine how and why one tactic leads to another to achieve our desired outcome. Develop marketing strategies and implement tactics to support the entire buyer’s journey from awareness, evaluation, purchase and advocacy. Drive marketing activities across multiple channels and across multiple market segments Find, assess and secure fit for purpose organizations who will be our business partners. Tie together our respective expertise in a manner consistent with our brand. Drive increasing market share in all Hosting and Managed Services segments of our Enterprise/Business market as well as driving growth in other product segments that will become components of managed services solution sets. Develop and articulate a deep appreciation of differentiated and competitive pricing strategies that allow us to gain share while preserving industry leading margins. Develop pricing strategies and support pricing activities for strategic proposals, business case analysis with consistency across product development and opportunity analysis Provide strong and responsive Sales support, maintaining a strong connection to our customers and markets at all times. Provide regular, concise, value-added market intelligence to the entire company to assure ACS remains the premier telecommunications solutions company in Alaska. Team the Marketing, Sales, and Service Delivery and Operations organizations to ensure we maintain a consistent brand experience across customer touch points. Manage product lifecycle from concept through to end of life. Create an extraordinary customer experience at every touch point – ensuring our customer experience becomes a sustainable, durable and strategic differentiator. Create revenue budget and manage revenue and loss against the budget and forecast Enhance profitability and competitiveness, driving key COGS lower with a particular focus on carrier relations.

POSITION QUALIFICATIONS Competency Statement(s) Customer Centricity

– You maintain a mental and behavioral belief that satisfied customers are the key to our success, and keep abreast of their changing needs to sustain a durable relationship. Be our customers advocate within our company and manage our relationships proactively. You communicate with our customers effectively, on a proactive basis, and manage the communication process as a method to drive long term durable relationships enabling enhanced revenue growth. Customer Experience Business and Process Leadership

– You understand and continually improve our customer experience business processes. You maintain a keen understanding of the sales process and the associated metrics and measurement. You maintain a keen understanding of key telco and IT processes

(retail/sales/service,

ordering/service delivery, billing, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. You experiment to ensure the customer experience is easy and satisfying. Technology Expertise

– You maintain a big picture view of telecom, media, computing, and IT technologies. You understand the technology trends important to your customers. You are skilful in translating this understanding into a products and services position that is meaningful to our customers. Financial Management

– You manage a department level revenue and expense budget. You plan and forecast an accurate financial picture. You develop accurate business cases for specific initiatives. Organizational Development

– You lead multiple functional teams with direct and indirect reports. You attract, develop and maintain a fit for purpose team of competent and motivated people. You build people through effective coaching and mentoring. You lead people in performance planning, measurement and assessment. You identify developmental opportunities to build successors and build/maintain a high performing team. You lead by behavioral example. Execution Discipline

– You meet your commitments and demonstrate personal leadership in all aspects of your work. You lead by behavioral by demonstrating a willingness to seek and accept responsibility and accountability. You stay focused on producing results. Executive Demeanor

– You demonstrate capabilities and a desire to interact with C-Level and Board level stakeholders – within our company and our customer’s companies. This requires a polished presence, the ability to think efficiently, communicate articulately, and being thoughtful in all interactions. Team Leadership

– Creates an environment that engenders a highly engaged workforce. Actively facilitates the growth and development of team members. Sets vision and strategy for the department, and acts as change catalyst when necessary. Constantly communicates with team about matters such as corporate initiatives, annual performance, and their own growth and performance. Lean Leadership

– Actively grows and promotes lean process improvement usage within department and within Company. Strives to eliminate all waste – that which does not bring value to the customer – through the use of Lean PI.

SKILLS & ABILITIES Education:

Bachelor's degree and additional advanced (role relevant) education.

Experience:

Minimum of ten (10) years product management and/or product marketing experience in a comparable industry/company. Years in a formal leadership position preparing you to naturally assume a Director Product Management role.

We hope you’ll join us as we change lives through technology.

About Us

For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, we’re focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities. Exciting challenges are in front of us. We’re actively building Alaska’s fastest internet with fiber to the home. In rural Alaska, we’re building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.

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