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Onsite Learning

2 months ago

Lansing, United States Qualfon Full time

This position will

require

onsite presence at our facility in the Detroit metro area. The

onsite call center Trainer

will be responsible for: Delivers training program to New Hires prior endorsement to Nesting Answers all questions in a timely manner Ensures training rules and regulations are strictly followed Provides coaching on specific areas of the trainee 2. Setting of Training Expectations Provides overview of the training flow and encourages total participation and interaction 3. Participation in Training Design Suggests new ideas to improve training programs and delivery 4. Training needs assessment Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance Monitors agent performance as a collaborative effort with the assigned mentor 5. Reports Keeps training documents (quizzes, exam links and manuals) for internal and external audits 6. Meetings and Conferences Attends calibrations, meetings and conference calls over the phone 7. Information Dissemination and Escalation Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience. An equivalent combination of experience and education may be considered Acts as Subject Matter Experts on a specific area of support Prior consumer banking and lending experience preferred

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