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Onsite Learning
2 months ago
This position will
require
onsite presence at our facility in the Detroit metro area.
The
onsite call center Trainer
will be responsible for:
Delivers training program to New Hires prior endorsement to Nesting
Answers all questions in a timely manner
Ensures training rules and regulations are strictly followed
Provides coaching on specific areas of the trainee
2. Setting of Training Expectations
Provides overview of the training flow and encourages total participation and interaction
3. Participation in Training Design
Suggests new ideas to improve training programs and delivery
4. Training needs assessment
Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance
Monitors agent performance as a collaborative effort with the assigned mentor
5. Reports
Keeps training documents (quizzes, exam links and manuals) for internal and external audits
6. Meetings and Conferences
Attends calibrations, meetings and conference calls over the phone
7. Information Dissemination and Escalation
Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience. An equivalent combination of experience and education may be considered
Acts as Subject Matter Experts on a specific area of support
Prior consumer banking and lending experience preferred
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