Technical Support Specialist
2 weeks ago
** Tecta America Corporation**
** Technical Support Specialist**
Sanford, FL 32771
This is a great opportunity to join a state-of-the-art national service team with the largest and most respected commercial roofing contractor in the country
**Technical Support Specialist**
A Field Technical Support Specialist is responsible for assisting field employees with technical issues or questions relating to various web applications and tablet devices. Their duties include fielding phone calls from employees and communicating with them through virtual a platform, and helping diagnose technical issues related to tablets, applications and installed WebApps.
***Duties and Responsibilities:***
* Handle employee technical support cases through phone/tablet and virtual platforms
* Manage and prioritize work requests to include expert personnel when needed
* Share information with corresponding offices to improve efficiency in the field
* Provide instruction on the use of apps and ticket processes
* Provide training to a group of individuals utilizing online virtual tools
* Improve existing systems/programs by evaluating performance and collecting feedback, review proposed changes and make recommendations
* Develop knowledge and skills on associated systems:
+ Service Ticket Mobile App and associated program
+ Tablet Paperless process and associated apps
+ Proprietary Asset Management System Learn all aspects of the software and Mobile WebApp. TectaAmerica based internal program.
* Maintain tablet and app functionality by testing systems
* Maintain customer support tracking system and generate reports and metrics
* Coordinate and update Intranet pages as needed to support duties and responsibilities
* Preparing reference and training material for users by creating and maintaining operation instructions
* Attend training classes across the country
Required Experience
* High School Diploma or GED required, Associates degree a plus.
* 2 years customer service experience in a helpdesk environment
* 1 year or more of basic technical support experience
* Construction industry experience a plus
* Information Technology experience a plus
* Tech Savvy and willing to learn new apps and processes
* Experience with MS Office Family of Products
* Experience with MS Projects a plus
* Experience with PDF software Adobe/Nitro/Bluebeam
* Spanish a plus
* 50% travel required
* Must be comfortable on roofs and climbing ladders
Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.
#LI-SC1
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