Technical Support Specialist

2 weeks ago


Sanford, United States Tecta America Full time

** Tecta America Corporation**

** Technical Support Specialist**

Sanford, FL 32771

This is a great opportunity to join a state-of-the-art national service team with the largest and most respected commercial roofing contractor in the country

**Technical Support Specialist**

A Field Technical Support Specialist is responsible for assisting field employees with technical issues or questions relating to various web applications and tablet devices. Their duties include fielding phone calls from employees and communicating with them through virtual a platform, and helping diagnose technical issues related to tablets, applications and installed WebApps.

***Duties and Responsibilities:***

* Handle employee technical support cases through phone/tablet and virtual platforms

* Manage and prioritize work requests to include expert personnel when needed

* Share information with corresponding offices to improve efficiency in the field

* Provide instruction on the use of apps and ticket processes

* Provide training to a group of individuals utilizing online virtual tools

* Improve existing systems/programs by evaluating performance and collecting feedback, review proposed changes and make recommendations

* Develop knowledge and skills on associated systems:

+ Service Ticket Mobile App and associated program

+ Tablet Paperless process and associated apps

+ Proprietary Asset Management System Learn all aspects of the software and Mobile WebApp. TectaAmerica based internal program.

* Maintain tablet and app functionality by testing systems

* Maintain customer support tracking system and generate reports and metrics

* Coordinate and update Intranet pages as needed to support duties and responsibilities

* Preparing reference and training material for users by creating and maintaining operation instructions

* Attend training classes across the country

Required Experience

* High School Diploma or GED required, Associates degree a plus.

* 2 years customer service experience in a helpdesk environment

* 1 year or more of basic technical support experience

* Construction industry experience a plus

* Information Technology experience a plus

* Tech Savvy and willing to learn new apps and processes

* Experience with MS Office Family of Products

* Experience with MS Projects a plus

* Experience with PDF software Adobe/Nitro/Bluebeam

* Spanish a plus

* 50% travel required

* Must be comfortable on roofs and climbing ladders

Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

#LI-SC1



  • Sanford, United States Noble Oil Services, Inc. Full time

    ** Position Description** **Software Support Specialist** Location **NC - Sanford** Job Code **393** # of Openings **1** The specialist will work with our team to install, configure and maintain the companys business applications. The specialist will recommend and evaluate improvements to applications and troubleshoot user issues to meet current and future...


  • Sanford, United States Eurofins Scientific Full time

    Company Description The work we do at Eurofins matters, and so do our employees. At Eurofins, we put a focus on your professional growth. We provide our employees the ability to break into the biopharmaceutical industry and grow from the bottom up. We have the supportive teams and tools available to invest in you while also affording you work-life balance...


  • Sanford, United States Embraer Full time

    POSITION SUMMARY Acts as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / administrative problems regarding aircraft during maintenance. JOB RESPONSIBILITIES Responsible, under the direction of the Operations Manager, for proactively resolving customer service issues involving Embraer...


  • Sanford, United States LanceSoft, Inc. Full time

    Job Title: Batch Record Quality Specialist/ Quality Assurance Associate/Sr. AssociateLocation: Sanford NC 27237Duration: 12 MonthsWhat You Will AchieveYou will be a member of our dedicated and highly effective Manufacturing Quality Assurance team. You will evaluate and review manufacturing related activities in support of clinical and commercial batch...


  • Sanford, United States LanceSoft, Inc. Full time

    Job Title: Batch Record Quality Specialist/ Quality Assurance Associate/Sr. AssociateLocation: Sanford NC 27237Duration: 12 MonthsWhat You Will AchieveYou will be a member of our dedicated and highly effective Manufacturing Quality Assurance team. You will evaluate and review manufacturing related activities in support of clinical and commercial batch...

  • QA Specialist

    2 weeks ago


    Sanford, United States Eurofins Full time

    Job Description POSITION SUMMARY: This position provides Quality Assurance oversight for Quality Control (QC). Provide QA (Quality Assurance) review and approval of Quality method validation/ QC equipment qualification, QC protocol, reports, QC process control document, new and existing procedures, and Quality Control deviation/investigations....

  • Experience Specialist

    2 weeks ago


    Sanford, United States Verizon Authorized Retailer - Wireless Zone Full time

    Job DescriptionJob DescriptionWe are looking for a high-energy, reliable individual with outstanding customer service skills to assist our Sales Associates when selling and helping our customers with their Verizon Wireless service and products.If you are outgoing with amazing energy and love to talk about cool technology. We have the job for you. As an...


  • Sanford, United States First National Bank of Pennsylvania Full time

    Primary Office Location: 870 Spring Lane. Sanford, North Carolina. 27330. Join our team. Make a difference - for us and for your future. Position Title:Operations Oversight Specialist Business Unit:Retail Operations Reports to:Supervisor of Branch Operations Monitoring and Support Position Overview: The incumbent is accountable for monitoring and reviewing...

  • QA Specialist

    4 days ago


    Sanford, United States Eurofins USA PSS Insourcing Solutions Full time

    Job DescriptionPOSITION SUMMARY:The QA Specialist, Document Control is responsible for document management system use and end user support. The role manages document workflows within the electronic document management system, provides administrative approval for document promotion workflows, and provides inputs to document standards including formatting...


  • Sanford, United States FirstHealth of the Carolinas Full time

    Manages scheduling of appointments. Checks patients in and out and uses accurate and appropriate ICD-10 and CPT codes. Registers patients, prepares charts, posts charges and payments, collects co-payments. Maintains current database of patients demographics and billing information. Verifies insurance eligibility. Processes patient referrals for tests and...


  • Sanford, United States FirstHealth of the Carolinas Full time

    Manages scheduling of appointments. Checks patients in and out and uses accurate and appropriate ICD-10 and CPT codes. Registers patients, prepares charts, posts charges and payments, collects co-payments. Maintains current database of patients demographics and billing information. Verifies insurance eligibility. Processes patient referrals for tests and...

  • QC Specialist

    4 days ago


    Sanford, United States Eurofins Full time

    Job Description This position will be part of the Technical Services team building the BAU model to support Quality and Manufacturing in an efficient and agile manner. The Role is primarily responsible for the day-to-day support of the site LIMS System and GMP Process associated with the generation and maintenance of GMP Master data, as well as support...


  • Sanford, United States Verizon Authorized Retailer - Wireless Zone Full time

    We are looking for a high-energy, reliable individual with outstanding customer service skills to assist our Sales Associates when selling and helping our customers with their Verizon Wireless service and products. If you are outgoing with amazing energy and love to talk about cool technology. We have the job for you. As an Experience Specialist, you will...


  • Sanford, FL, United States Aspire Health Partners Full time

    Outreach Specialist- HOPE Team Who are we? For over fifty years, Aspire Health Partners has been one of the leading non-profit behavioral health companies in the Southeast. Serving nearly 40,000 clients per year, with locations in six Central Florida counties and currently expanding into Hinesville, Georgia Aspire has delivered state-of-the-art behavioral...

  • Sr. IT Auditor

    6 days ago


    Sanford, United States KabaFusion Full time

    Come join a company that is putting the "CARE" back in healthcare. Why do IT Professionals want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn’t matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home knowing you’ve made...

  • QA Senior Specialist

    2 weeks ago


    Sanford, North Carolina, United States Eurofins USA PSS Insourcing Solutions Full time

    Job Description POSITION SUMMARY: We are seeking a detail-oriented and highly organized Sr. QA Specialist to join our team. As the Sr. QA Specialist within the Digital Systems and Compliance organization, you will be responsible for coordinating and overseeing the change management process. You will play a key role in ensuring the timely and effective...

  • Senior QA Specialist

    2 weeks ago


    Sanford, North Carolina, United States Eurofins USA PSS Insourcing Solutions Full time

    Job Description POSITION SUMMARY: We are seeking a skilled and detailed-oriented Sr. QA Specialist to join our team. As the Sr. QA Specialist within the Digital Systems and Compliance organization, you will be responsible for coordinating and managing the Corrective and Preventative Action (CAPA) module, process and monitoring key quality metrics. You...

  • QA Specialist

    2 weeks ago


    Sanford, North Carolina, United States Eurofins USA PSS Insourcing Solutions Full time

    Job Description POSITION SUMMARY: This position provides Quality Assurance oversight for Quality Control (QC). Provide QA (Quality Assurance) review and approval of Quality method validation/ QC equipment qualification, QC protocol, reports, QC process control document, new and existing procedures, and Quality Control deviation/investigations. Supports...

  • Locomotive Technician

    3 weeks ago


    Sanford, United States Alstom Full time

    We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000...


  • Sanford, United States Maine Health Full time

    Per Diem 15 High St. Behavioral Health Flexible (As Needed) Residential Care Worker Sanford, ME Maine Behavioral Healthcare provides transitional residential treatment programs to people who experience mental health challenges in an environment that is supportive and encourages continued treatment and community integration. There are 12 programs...