Operations Oversight Specialist
2 weeks ago
Position Title:Operations Oversight Specialist
Business Unit:Retail Operations
Reports to:Supervisor of Branch Operations Monitoring and Support
Position Overview:
The incumbent is accountable for monitoring and reviewing the controls and critical process adherence of designated branches to ensure integrity, risk mitigation, and SOX compliance. Additionally, the position provides support for procedural questions within review scope, general ledger account reconcilement, and branch outage resolution, while ensuring the completion of all associated reporting. Review responsibilities include both virtual and in-person activities, generally within an assigned territory, but may require travel to any location in the footprint.
Primary Responsibilities:
Performs in person visits to conduct Branch reviews, the timing and scope of which is determined by risk scoring metrics. Various high-risk functions are reviewed to ensure branches are performing within all relevant operational and security standards. Review results are promptly reported and gaps addressed with Retail Leadership to ensure remediation efforts are executed.
Provides monthly confirmation to the Manager of Branch Operations Monitoring and Support for Account Reconciliation Procedure (ARP) certification for SOX compliance. Assists branches in resolving out of balance situations and General Ledger reconcilement issues and works with branches to maintain cash levels at or below assigned limits.
Drafts communications as needed to Retail market leadership and identifies opportunities for process improvement or improved efficiency based on observations and feedback in the field. Provides procedural support to branches as needed, and also will be available to provide post robbery support.
Active in branch acquisition projects and new branch opening/closing activities to ensure clear understanding of project tasks and expectations by branch staff. Participates in other projects defined by management designed to improve branch efficiency and workflows.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Branch banking experience with advanced account reconcilement skills or a combination of education and equivalent experience may be considered
BYOD participation required
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Valid Drivers License
Physical Requirements or Work Conditions Beyond Traditional Office Work:
Frequent driving (car, van, truck)
Extensive travel required, typically by vehicle, however overnight stays and air travel may be required
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