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Fraud Mitigation Manager

3 months ago

Herndon, United States Tyndal Federal Credit Union Full time
Overview

The Fraud Mitigation Manager works cross-functionally to administer the Credit Union's fraud management and investigation program to prevent, mitigate and manage fraud issues and risks. This position is responsible for conducting detailed investigations of suspicious activity related to fraud (which includes determining the appropriate course of action), resolving client questions from internal or external members, leveraging analytical techniques to identify and evaluate trends, developing a cohesive strategy for mitigating fraud across various sources of fraud, preparing reports for analysis, and educating stakeholders on fraud topics.

Responsibilities

  • Lead team of fraud analysts in handling daily fraud investigations and in developing their professional and technical skills in fraud risk management and fraud loss mitigation techniques and principles
  • Manage daily workflow and ensure adherence to internal quality standards and regulatory requirements
  • Perform risk assessments to identify material sources of fraud and recommend appropriate control mechanisms to minimize risks
  • Develop and implement effective fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and member experience
  • Contribute to the development, management, and enhancement of monitoring tools
  • Stay abreast of existing, new and emerging fraud trends as they relate to financial institutions and develop strategies to protect the credit union from these initiatives
  • Prepares management reports regarding significant fraud activities to monitor the Credit Union's fraud experience and support mitigation strategies
  • Identify areas of potential fraud risk in new and existing products/services; determining adequate fraud prevention controls to minimize losses and risks
  • Provides training to credit union staff and support departments to improve sensitivity to fraud schemes and their effective prevention
  • Coordinates with the BSA Officer to ensure that required suspicious activities reports are filed accurately and timely
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
  • Performs other related duties as assigned
Qualifications

Required
  • Bachelor's degree in business, accounting, finance, criminal justice, fraud management, or equivalent experience
  • 7+ years specialized in financial institution operations and fraud field
  • Minimum 5 years of significant analytical experience
  • Minimum 2 years of previous leadership or management experience
  • ACFE designated or equivalent AML certification/license
  • Ability to maintain attention to detail and accuracy under pressure situations
  • Highly skilled in customer service including the ability to develop professional relationships with internal stakeholders
  • Possesses working knowledge of applicable regulations
  • Strong communication skills (both oral and written), including the ability to present material to a group
  • Be able to handle highly confidential information professionally and with appropriate discretion
  • Knowledge of and ability to employ internal controls to enhance business strategies for the purpose of detecting, correcting, and preventing fraudulent activities
  • Strong problem-solving, attention to detail, data review, and time management skills
  • Ability to work independently with a strong desire for process improvement
  • Ability to accurately manage multiple assignments, goals, and reporting requests
  • Must be able to work the hours of M-F 8:00am-5:30pm
  • Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
Preferred
  • Experience with data analytics and reporting
  • Ability to travel between any of the locations in which the Credit Union or its subsidiaries does business


EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at [redacted] or HRD[redacted].