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Park Customer Service Representative at Cedar Creek, TX
2 months ago
VCS is looking for Park Customer Service Representative for one of our Client at Cedar Creek, TX . Earn Gift Cards up to $250 every Month. Pay Rate : $16/Hour Attendance/Performance Appreciation: Up to $250/Month as Gift Cards (Non-Taxable) Shift : 8AM to 5PM (Monday - Friday) Weekly: 40 hours Work hours vary, including weekends, evenings, and holidays. Contract : 2 years with possible extension Start Date : ASAP Minimum Qualifications And Requirements Zero or more years of experience in providing customer service and operation of an electronic Point-Of-Sale System, preferably in a park or hotel setting. Driver's license. Overview This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other duties requested by supervisor or management. At an entry level, provides customer service to park visitors. Answers phone, greets park visitors, acts as cashier, and provides information to visitors on park operations and facility rentals. Works effectively with contract employees, park hosts, and volunteers. Collects, counts, and prepares cash and check deposits. This position develops competence by performing structured work assignments and receives instruction, guidance, and direction from supervisor, manager, team lead/experienced colleagues. Obtains information on customer reservations from Reserve America reservations center. Provides park information and acts as park cashier. Sells merchandise, rents cabins and canoes, and collects day use fees (including curbside service at front entrance office). Provides tours of facilities available for rent to potential customers as requested. Updates special event calendar to ensure proper staffing for events at parks. Answers the park phone for specific location/park line two to three days per week. Prepares cash and checks received for deposit to the bank. May enter equipment and vehicle mileage in Maximo tracking system. Counts inventory and orders cleaning, office, and park store supplies within approved supply management policies and procedures. Maintains district electronic or hard copy files, invoices, and records for park use while ensuring compliance with the records retention policy. Performs work by traveling independently to various locations as needed. May perform light custodial work, special event setup, park gardening, and landscaping/assigned administrative special projects. Skills And Abilities Knowledge of deposit and statement reconciliation methods. Verbal and written communication. Calculating correct change for cash transactions. Providing customer service Intermediate skill level in office productivity applications (such as email, word processing, spreadsheets, etc). Ability to work efficiently and independently with minimal supervision and build relationships and foster teamwork/balance and manage competing high priority work demands. Physical Demands Work involves frequent finger/hand manipulation in using a keyboard and mouse. Involves standing/walking in an outdoor environment/over uneven surfaces. Lifts/carries/pushes/pulls up to 30 pounds less than 20 percent of the time. Work Environment Work hours are primarily spent in a park office environment, park facility/outdoor environment/exposure to natural hazards such as fire ants, snakes, wasps, and other stinging insects and other wildlife. Some work is confined to a particular workspace which requires relief to leave. #J-18808-Ljbffr