Lead MD Receptionist
4 weeks ago
Location:
2085 Henry Tecklenberg Dr
Charleston, SC
Hours:
Mon-Fri, Days
Primary Function/General Purpose of Position
Greets, instructs, directs, and schedules patients and family members. Work with all patients to schedule appointments that best meet their needs. Assist patients with the selection of a primary care clinician stressing the importance of continuity with a primary care clinician. Lead Receptionist will accurately handle prescription requests, medical chart information, schedule referrals with other physician offices and ensure that insurance referrals are made if required. The Lead Receptionist will coordinate with other care team members to provide exceptional patient service. Answers the telephone and directs calls to the appropriate party. The Lead Receptionist must be pleasant at all times, well-groomed and able to multi-task without showing stress to the public. The Lead Receptionist is responsible for collecting co-payments and deductibles at the time of service and accurately posting CPT and ICD-9 codes and their associated charges and payments in the computer, balancing same with the computer printout at the end of the day and preparing the daily deposit. The Lead Receptionist is responsible for all of the above duties as well as training and overseeing the additional receptionist in the practice. The Lead Receptionist should be proficient with HPP (the Practice Management System) and eClinical Works (the EHR).
Essential Job Functions
- Resource Pool Office Support (in office) and provide support to supervisor to cover PTO and time off, ect. Oversight/training of front office staff.
- Greets, instructs, directs patients, and handles all telephone calls. Correctly enters patient data into computer. Pulls charts for next day's work/ files charts as necessary.
- Accurately posts charges and payments/balances at end of day/makes deposit. Collects co-pays/deductibles at time of service. Makes referrals/ verifies insurance approvals as necessary.
- Responsible for ordering and monitoring of all front office supplies.
- Performs other job duties and responsibilities as required.
Licensing/Certification
N/A
Education
High School diploma or GED (required)
Work Experience
At least two years in a medical office (required)
Training
N/A
Language
N/A
Patient Population
The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:
X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Not applicable to this position
Working Conditions/Physical Requirements
Intermittent standing. Intermittent walking. Intermittent sitting, bending, stooping or stretching to reach files or supplies. May require lifting or moving items up to 25 lbs. Intermittent use of finger/hand dexterity for typing and operating telephone, copier or other office equipment. Frequent reaching with hands/arms. Corrected hearing and vision to normal range. Minimal risk of exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a physician practice environment. Normal medical office environment. Ability to read and comprehend. Work is performed in reception area. Involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Potential for long or extended hours and a variable schedule based on the needs of the department.
Skills
Hard/Tech/Clinical Skills:
- Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
- Strong patient-centered focus.
- Ability to work as part of a clinical team.
- Ability to sort and file materials correctly by alphabetic or numeric systems and ability to key in documents accurately.
- Ability to balance charges and payments to end of day reports.
- Type at 35 wpm
- Effective verbal and written communications skills.
- Ability to establish and maintain effective working relationships with patients, employees and the public.
- Ability to organize and manage competing priorities.
- Ability to problem solve and show good judgment.
- Ability to speak clearly and concisely.
- Ability to read, understand and follow oral and written instruction.
Many of our opportunities reward* your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status
Scheduled Weekly Hours:
40
Work Shift:
Days/Afternoons (United States of America)
Department:
RSF Oncology - WA - RSFH Oncology - Dept of BSSF
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.
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