Service Coordinator

2 weeks ago


Cranford, United States Renewal By Andersen Full time
Service Coordinator

Renewal by Andersen - Cranford, NJ

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

As a Service Coordinator, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. We're looking for someone with exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers.

Primary Responsibilities:

- Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.

-Utilize technology to diagnose and troubleshoot homeowners product concerns.

- Perform follow up of assessed job to ensure customer satisfaction and completion of the project.

- Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service.

- Manage and maintain voicemails, emails, escalated customers, and reviews.

- Enter data from one software to another, update reports, and other tasks pertaining to service requests.

- Communicate with the operations team in the field on current customer issues.

Qualifications:

- CRM software experience

- Microsoft Office experience, specifically with Excel

- 2-3 years of customer service experience

- High level written/verbal communication skills

- Strong follow-up skills: professional demeanor is a must

- Detail-oriented and strong organization skills

- Previous residential home improvement industry experience, preferred

Compensation and Benefits:

- Competitive base and bonus potential of $23-30/hr. (pay range includes bonus potential)

- Full insurance package, including medical, dental, vision, and life

- 401(K) with company match

- Student loan repayment program

- Employee perks discount program

- PTO, paid holidays, and floating holidays

Schedule:

- Onsite in our Cranford office

- Monday-Friday; 8:00am-5:00pm

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

#LI-DNI

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Cranford, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time

    Job Description: Senior Service CoordinatorThis role involves supervising, coordinating, and integrating delivery of services within the Adult Protective Services Program.Duties:Maintain accountability for compliance with standards established by regulations and grant requirements.Implement policies and procedures for the program area, finding creative ways...


  • Cranford, New Jersey, United States Johnson Service Group Full time

    Job DescriptionWe are looking for a skilled Warehouse Operations Coordinator to manage the day-to-day operations of our warehouse in Cranford, NJ.Estimated Salary: $50,000 - $70,000 per yearKey ResponsibilitiesCoordinate the receipt, storage, and shipment of goods.Implement and maintain efficient inventory control processes.Monitor and report on inventory...


  • Cranford, New Jersey, United States Thrivent Financial Full time

    About Thrivent FinancialCrane Financial Group, a practice of Thrivent Financial, takes a comprehensive approach to helping clients achieve their financial goals. As the nation's largest fraternal benefit society, we're dedicated to serving others through our financial solutions, client activities, and resources for the Christian community and nonprofit...


  • Cranford, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time

    About the JobWe are currently hiring for a Mental Health Therapist - LCSW/LPC to join our team at Catholic Charities of the Archdiocese of Newark. This position offers a salary range of $70,000 - $90,000 per year, based on experience.Key ResponsibilitiesThe successful candidate will be responsible for delivering a variety of behavioral health services,...


  • Cranford, New Jersey, United States CENTENNIAL SUNOCO INC Full time

    Job DescriptionWe are seeking a highly motivated and organized individual to fill the role of Office Assistant at CENTENNIAL SUNOCO INC. As a key member of our team, you will be responsible for delivering outstanding customer service, managing day-to-day operations, and contributing to the overall success of our business.Responsibilities:Handle all incoming...


  • Cranford, New Jersey, United States Union County College Full time

    Key ResponsibilitiesAs a Facilities Maintenance Coordinator, you will play a critical role in ensuring that all facilities at Union County College are maintained to the highest standards. Your responsibilities will include leading a team of custodians, coordinating schedules, and assigning tasks to ensure efficient and effective service delivery. You will...


  • Cranford, New Jersey, United States Us Electric LLC Full time

    Job Title: Procurement CoordinatorWe are seeking a highly organized and detail-oriented Procurement Coordinator to join our team at Us Electric LLC. As a Procurement Coordinator, you will be responsible for managing the procurement process from start to finish, ensuring timely and accurate delivery of goods and services.The estimated salary for this position...


  • Cranford, United States Renewal by Andersen Metro & Midwest Full time

    Installation CoordinatorRenewal by Andersen - Cranford, NJAt Renewal by Andersen, we aim to make window and door replacement a breeze for homeowners. As a part of the well-established Andersen Windows family, which has been around since 1903, we're dedicated to providing a great customer experience. We're excited to add an Installation Coordinator to our...


  • Cranford, New Jersey, United States Thrivent Financial Full time

    About Thrivent FinancialThrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. Our mission is to help people achieve their financial goals and make a positive impact on their communities.Job DescriptionThe Client Service Administrator (CSA) position is a critical role that supports the...


  • Cranford, New Jersey, United States Cerebral Palsy League Full time

    Job Title: Transportation Coordinator - CDL RequiredCerebral Palsy League is seeking a qualified Transportation Coordinator - CDL Required to oversee the transportation of students with developmental disabilities. The ideal candidate will possess a valid NJ Commercial Drivers License (CDL) in good standing, Class B with Passenger and School endorsements.The...


  • Cranford, New Jersey, United States MSCCN Full time

    Career Opportunities at Crane Financial GroupAbout the CompanyCrane Financial Group is a leading provider of financial services, committed to helping our clients achieve their financial goals and objectives. We take a holistic approach to financial planning, combining expertise in investments, insurance, and banking to deliver personalized solutions.Job...


  • Cranford, New Jersey, United States Atria Senior Living Full time

    Job OverviewAtria Senior Living is seeking a dedicated and organized Receptionist to join our team. In this role, you will be the first point of contact for visitors and callers, providing exceptional customer service and administrative support.ResponsibilitiesAnswer incoming calls in a professional and courteous manner, determining the purpose of the caller...


  • Cranford, New Jersey, United States EPC Services Company Full time

    Job SummaryWe are seeking a highly skilled Construction Project Coordinator to join our team at EPC Services Company. The successful candidate will provide administrative support to project managers, ensuring seamless execution of projects from initiation to completion.About UsEPC Services Company is a leading power/utility engineering consultant and...


  • Cranford, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time

    Job Summary: Adult Protective Services ManagerThis leadership role oversees the Adult Protective Services Program in Union County, ensuring effective service delivery and compliance with regulations.Responsibilities:Supervise program staff, coordinate service delivery, and monitor contract volumes.Maintain accountability for compliance with standards...


  • Cranford, New Jersey, United States Renewal By Andersen Full time

    Role OverviewWe are seeking a highly skilled and experienced Service Coordinator to join our team at Renewal by Andersen in Cranford, NJ. As a key member of our post-sale service team, you will be responsible for delivering exceptional customer experiences through timely communication and resolution of customer inquiries.Key Responsibilities:- Respond to...


  • Cranford, New Jersey, United States Atria Senior Living Full time

    Role SummaryThis Receptionist position at Atria Senior Living offers an exciting opportunity to provide top-notch customer service and administrative support in a dynamic and supportive work environment.Key TasksInitial Point of Contact: Answer phone calls, respond to queries, and direct calls to relevant staff or departments.Visitor Support: Welcome...


  • Cranford, New Jersey, United States Thrivent Financial Full time

    We are seeking an experienced Licensed Client Services Administrator to join our team at Crane Financial Group. As a member of our team, you will have the opportunity to work with a diverse group of professionals who share a passion for providing exceptional financial services to our clients.Key ResponsibilitiesHandle incoming telephone calls to Crane...


  • Cranford, United States Thrivent Financial Full time

    SummaryCrane Financial Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Crane Financial Group helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy....


  • Cranford, United States Thrivent Financial Full time

    Summary Crane Financial Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Crane Financial Group helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy. ...


  • Cranford, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time

    Job OverviewCatholic Charities of the Archdiocese of Newark is a leading provider of mental health and addiction services in Northern New Jersey.We are currently seeking a Per Diem Driver to join our team at Mount Carmel Guild Behavioral Health System in Cranford, NJ.