PBS Specialist
2 weeks ago
Job Overview PBS Specialist - Customer Service at MD Anderson Cancer Center is a high-volume call center and in?person role that creates a positive patient experience. The Specialist resolves patient inquiries, billing questions, and complaints, and maintains accurate patient records in EPIC while collaborating with Patient Advocacy, insurance companies, and vendors. Responsibilities Manages a high volume of complex inquiries in EPIC and resolves concerns within 24?48 hours. Utilizes critical thinking skills to evaluate accounts and ensure patient concerns are addressed fully. Works with Patient Advocacy to address patient concerns and receive and respond to incoming calls from providers and insurance representatives. Addresses correspondence and MyChart requests, following up with patients within 24?48 hours. Loads and links insurance information; reviews accounts for possible refunds, communicates refund requests to the Credit Resolution Team. Performs analysis on all accounting systems to assure billing of total charges, payment postings, contractual adjustments, and reports valid account information. Adheres to the ABCs of customer service by following established greetings and maintaining PHI/HIPAA compliance. Follows up on aged balances, works toward immediate resolution, and maintains assigned work queues, ensuring no follow?up activity lags beyond 30 days. Completes payment plan requests timely and accurately according to department guidelines. Achieves annual collection goals and maintains valid credit card information. Manages estate and bankruptcy processes for referral to the Office of General Counsel, and reviews bad debt accounts. Ensures accurate documentations of conversations and communications with payors, third?party vendors, patients, and other representatives. Conducts all customer service activities in a courteous and professional manner, maintaining positive relationships with patients, physicians, payors, and vendors. Seeks to improve job performance and personal growth by participating in educational, training, and mentoring opportunities. Performs all other duties as assigned. Education Required: Associates Degree in Business Administration or related field. Preferred: Bachelors Degree in Business Administration or related field. Experience Required: 4 years in healthcare, including two years in billing, governmental regulations, and/or claims adjustment. May substitute required education with additional years of equivalent experience on a one?to?one basis. Preferred Experience / Skills Five years of healthcare experience in customer service and call center operations. Billing experience, insurance follow?up, collections, cash posting, credits resolution, and bad debt management in a medical or hospital business office setting. Work Schedule Onsite. Benefits & EEO Statement The University of Texas MD Anderson Cancer Center offers medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. MD Anderson is an equal employment opportunity employer. No distinction is made on the basis of race, color, religion, age, national origin, sex, gender identity or expression, sexual orientation, disability, veteran status, genetic information, or any protected category required by law. Other Requirements Must pass the pre?employment skills test required and administered by Human Resources. Salary Minimum: $53,000 - Midpoint: $66,000 - Maximum: $79,000, FLSA: non?exempt and eligible for overtime pay. #J-18808-Ljbffr
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PBS Specialist
2 weeks ago
Houston, United States University of Texas M.D. Anderson Cancer Center Full timeThe PBS Customer Service Specialist is responsible for creating a positive patient experience while interacting with customers regarding patient inquiries in a high-volume call center and/or in person. The Specialist will work to review and resolve p Customer Service, Specialist, Healthcare, Billing, Business Partner, Customer, Retail
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PBS Specialist
2 weeks ago
Houston, United States Houston Staffing Full timePBS Customer Service Specialist The PBS Customer Service Specialist is responsible for creating a positive patient experience while interacting with customers regarding patient inquiries in a high-volume call center and/or in person. The Specialist will work to review and resolve patient inquiries, complaints and grievances by phone, via MyChart, via Zoom...
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PBS Specialist
3 weeks ago
Houston, United States Houston Staffing Full timePBS Customer Service SpecialistThe PBS Customer Service Specialist is responsible for creating a positive patient experience while interacting with customers regarding patient inquiries in a high-volume call center and/or in person. The Specialist will work to review and resolve patient inquiries, complaints and grievances by phone, via MyChart, via Zoom and...
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PBS Specialist
3 weeks ago
Houston, United States Komen Graduate Training Program UT MDACC Full timeJoin to apply for the PBS Specialist - Customer Service role at Komen Graduate Training Program UT MDACC Summary The PBS Customer Service Specialist is responsible for creating a positive patient experience while interacting with customers regarding patient inquiries in a high?volume call center and/or in person. The Specialist will review and resolve...
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PBS Specialist
2 weeks ago
Houston, United States MD Anderson Cancer Center Full timeHealthcare/Business SupportThe PBS Customer Service Specialist is responsible for creating a positive patient experience while interacting with customers regarding patient inquiries in a high-volume call center and/or in person. The Specialist will work to review and resolve patient inquiries, complaints, and grievances by phone, via MyChart, via Zoom and in...
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PBS Specialist
3 weeks ago
Houston, United States University of Texas MD Anderson Cancer Center Full timeThe PBS Customer Service Specialist is responsible for creating a positive patient experience while interacting with customers regarding patient inquiries in a high-volume call center and/or in person. The Specialist will work to review and resolve patient inquiries, complaints and grievances by phone, via MyChart, via Zoom and in writing in a courteous and...
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PBS Specialist
2 weeks ago
Houston, TX, United States MD Anderson Cancer Center Full timeSummary The PBS Customer Service Specialist is responsible for creating a positive patient experience while interacting with customers regarding patient inquiries in a high-volume call center and/or in person. The Specialist will work to review and resolve patient inquiries, complaints and grievances by phone, via MyChart, via Zoom and in writing in a...
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Automotive Refinish Outside Sales Specialist
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Houston, United States LKQ Full timeJoin the LKQ Family!We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!Responsible for the sale and post-sales support of all PB&E product line with a high...
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Offshore Project Controls Specialist
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Houston, TX, United States CORE Resources Full timeOffshore Project Controls Specialist Job Summary Are you a seasoned project controls professional with a passion for subsea engineering and complex project management? We are seeking an Offshore Project Controls Specialist to join our dynamic team and play a pivotal role in ensuring the successful execution of large-scale subsea projects. In this critical...
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Offshore Project Controls Specialist
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Houston, TX, United States CORE Resources Full timeOffshore Project Controls Specialist Job Summary Are you a seasoned project controls professional with a passion for subsea engineering and complex project management? We are seeking an Offshore Project Controls Specialist to join our dynamic team and play a pivotal role in ensuring the successful execution of large-scale subsea projects. In this critical...
