E-Commerce Associate Team Leader

2 months ago

San Mateo, United States Whole Foods Market Full time

**NYC CANDIDATES:** As mandated by New York City any New Member hired or Team Member transferring into NYC locations must be prepared to upload proof of having received at least one dose of a COVID-19 vaccine to Workday on their hire date. Alternatively, those seeking either a medical or religious accommodation must submit an accommodation request through Store Leadership. Failure to comply will delay your ability to begin employment with Whole Foods Market

**E-Commerce Associate Team Leader (Hybrid Location)**

Department Store

Job Type Regular

Location San Mateo, California, United States of America San Mateo Position Type Full time

****Job Description****

At Whole Foods Market, we're working to nourish people and the planet. Were committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who

are passionate about our quality products and great customer service. We think youll

agree that its a great time to join #TeamWFM.

The **Associate** **Team Leader, WFMOA: E-Commerce** requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.

On a daily basis, you can expect to support the WFMOA E-Commerce team by:

* Ensuring a safe work environment for all Team Members.

* Reviewing the work forecasts and determine productivity and utilization requirements to meet the overall WFMOA objectives.

* Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.

* Proactively identifying and leading process improvement initiatives.

* Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.

* Embracing a start-up mentality and emphasize have fun.

**Responsibilities**

Associate Team Leaders are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist the Team Leader in implementing and administering processes and policies consistently. This includes reporting and deep diving on areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations. The Assistant Team Leader will assess performance results for team members and partner with leadership teams on development to drive improvements.

Additional responsibilities include:

* Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise

* Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.

* Allocate labor as needed; direct and assign job duties for Team Members

* Perform in-depth problem solving in all areas to ensure successful and continuous operations

* Train, audit, and support Team Members to perform WFMOA standard operating procedures

* Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when needed

* Report and escalate systemic issues as necessary and in a timely manner

* Review and update Standard Operating Procedures according to WFMOA practices

Identify, address and resolve safety issues

**Basic Qualifications:**

* Must have a High School diploma or equivalent

* 18+ months retail experience for employees in a retail, distribution, or logistics environment

* Flexibility to work weekends and or evenings

* Availability to work overtime during peak seasons and as needed year-round

* Authorization to work in the US without sponsorship.

* Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

**Preferred Qualifications:**

* Prior experience leading high volume teams

* Ownership in your work and team

* Degree in Engineering, Operations, or a related field.

* Ability to learn quickly and work under pressure in a fast-paced environment.

* Demonstrated analytical skills and ability to problem solve and prioritize with little guidance High energy, enthusiastic, and displays an affinity for our products, core values, and company

* Philosophy

* Demonstrates exceptional level of knowledge surrounding (new) products, item location,

* pricing and awareness of relevant competitors and industry trends.

* Demonstrated communication skills (written and verbal) with all levels of team members and leadership

***At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.***

** The Goods**

Real benefits go beyond what you'd expect. We call ours "Whole Benefits," and they cover Physical, Mental, and Financial health. Here are a few of the perks you can expect in these areas.

Perkbox We offer Team Members who pass their probationary period access to Perkbox - offering 200+ discounts on cinema tickets,restaurants, lifestyle and more. ** The Goods**

Real benefits go beyond what you'd expect. We call ours "Whole Benefits," and they cover Physical, Mental, and Financial health. Here are a few of the perks you can expect in these areas.

Competitive Health Benefits We offer access to health insurance for all full-time Team Members to keep you feeling great. How would you rate your experience popup

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